Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.
PURPOSE OF THE POSITION:
The hospitality attendant is the primary point of contact with guests on the Royal Canadian Pacific Kansas City Southern or at RCPKC facilitated events including executive events. The position is multi-functional across a broad spectrum of service responsibilities, including but not limited to preparation of materials, housekeeping, food and beverage service, baggage handling and overall guest comfort. The primary work location for this position will be at CPKC Head Quarters in Calgary, Alberta.
POSITION ACCOUNTABILITIES:
Build memorable service experiences for all CPKC guests and customers, going above and beyond at every encounter
Support a safe working environment by working in compliance with the Occupational Health and Safety Act, OSA and federal health regulations
Complete meeting room setups for events, such as serving, bussing, bar service, on-board train service, and cleaning
Housekeeping, Cleaning of bedrooms, washrooms, dining room, service areas, and common areas. Tasks include but are not limited to polishing, vacuuming, dusting, cleaning bathrooms, cleaning windows, washing dishes, minor repairs, making beds, cleaning silver, laundry services and stocking supplies
Guest Services. Respond to the multiple demands and needs of all guests resulting in service that goes above and beyond including coffee preparation and service, food service- from catering, to banquets to fine dining; meeting services and CPKC event support; bartending and wine service
Baggage handling. Manage guest luggage transfers safely with accuracy and efficiency
Maintain a confidential record of CPKC executive and CPKC executive guest’s special requirements and preferences and ensure that these are accurately accommodated in all activities. Engage that knowledge to facilitate an outstanding experience
Liaise with suppliers, purchasing department
Administrative support for reservations of events, event planning; Inventory logs, accounting cross charges and assisting with food ordering for events
Additional duties as assigned
POSITION REQUIREMENTS:
Minimum 5 years hospitality experience. Certificate in hospitality is an asset
Valid passport
Able to perform all housekeeping duties including standing, kneeling, lifting, pulling, pushing, etc.
Able to maintain accurate records and checklists
Must be able to work shift work including weekends and holidays
Experience with outstanding front of house customer service
Working knowledge of Microsoft applications, word, excel, and outlook
The following must be attained prior to the start date
ProServe and Food Safety certification or equivalent program is required
Own transportation is required with valid class 5 Driver’s license
Standard first aid, Level C CPR is required
Mixology/Bartending and / or Fine dining and banquet experience is an asset
Wine & Spirit knowledge is an asset
WHAT CPKC HAS TO OFFER:
Flexible and competitive benefits package
Competitive company pension and/or retirement plans
Employee Share Purchase Plan
Performance Incentive Program
Annual Fitness Subsidy
Part-time Studies Program
ADDITIONAL INFORMATION:
As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
Background Investigation:
The successful candidate will need to successfully complete the following clearances:
Criminal history check
Reference check
Management Conductor Program:
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Req ID: 104413
Department: Strategic Planning & Corporate Services
Job Type: Full-Time
Position Type: Non-Union
Location: Calgary, Alberta
Country: Canada
% of Travel: 20-30%
# of Positions: 1
Job Available to: Internal & External
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