About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air. About the role Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full Time, In Room Dining Coordinator. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. Hourly Wage: $23.00-$25.00 What you will do Ensure accurate order taking with full menu knowledge Ensure all pick-up charts are aligned with the most recent menu in circulation and ask Chef for any update that shall be required If repeated order errors occur, escalate to Supervisor/Manager Communicate special requests and orders to the kitchen efficiently If kitchen miscommunication affects service, escalate to Chef or MOD Coordinate guest requests via HOTSoS with relevant departments and ask for confirmation when completed Effectively communicate with Private Bar attendants on any room requests that shall come in If guest requests are repeatedly delayed/unfulfilled, escalate to Department Head Generate Trace Reports off Opera the day before to ensure that amenity sheet is ready for next day VIP arrivals and only a few edits to be kept pending If inaccuracies are found, escalate to In Room Dining Manager Ensure timely delivery of amenities with the servers based on ETA If delays occur with room status coming in from front desk or amenity production from the kitchen frequently, escalate to In Room Dining Manager Print and update BEo/speed sheets for Pre-Orders & Small Events, Private Chef Experience, Internal BEO, Direct Line etc Organize pre-orders, amenities, beverage requests listed on the BEO If pre-orders are mismanaged, escalate to Events Manager mentioned on the BEO Prepare for small events (Refer Daily Clip Board and update briefing board) If event setup or coordination fails, escalate to Event Coordinator & IRD Supervisor Menu & System Management Update menus and ensure accuracy in IRIS system If menu updates are incorrect or delayed, escalate to MOD Assist with special admin projects (e.g., grats, cash tips, schedule changes, amenity sheet edits and maintenance, HotSOS reports and daily records) Conduct monthly menu engineering reviews and updates on revenues and sales to be kept updated for BOO slides (supporting Room Service Manager) Share and record all guest feedback, pertaining to service, food and all or any other matters related to the Room Service Department. Help on the floor when necessary, with setting up of trolleys, food pick up from relevant kitchens and helping service team deliver orders to the rooms Other duties within the In Room Dining and Private Bar departments may be required. What you bring Prior experience in Food & Beverage Have great customer service and communication skills and a positive, outgoing personality. Ability to multi task Strong command of the English language. Ability to work in Canada. What we offer Competitive wages Leisure benefit (ski pass or leisure allowance) Access to affordable shared staff accommodation Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc. Complimentary meal per shift in our employee dining room Paid time off; vacation days and additional floating holidays per year Excellent training and development program Discovery Nights at Four Seasons worldwide Schedule & Hours: As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, weekends, overnights and holidays. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Learn more about what it’s like to work for Four Seasons: http://fourseasons.com/careers https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s Learn more about Four Seasons Whistler on Social Media: Instagram: @FSWhistler Twitter: @FSWhistler Facebook: https://www.facebook.com/FourSeasonsResortWhistler/ We look forward to receiving your application! *Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
