Company DescriptionA Storied Past. A Brilliant Future.For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Why work for Fairmont?A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.Grow, Learn and Enjoy!Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.New Energy for A Storied LandmarkAs the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.Job DescriptionTo ensure successful planning, organization and coordination of all assigned functions within the Department. This is not limited to items such as forecasting, scheduling, labour control, effective pre and post shift communication, communication of the vision to the service staff, etc. and supervision of staff to ensure high level of guest satisfaction.Ensure smooth running of the banquet floor, leading Servers, bartenders, porters in their dutiesAttend daily management briefingsExecute meetings and events through thorough review of BEO details ensuring accuracyPlan and co-ordinate event details with kitchen, stewarding and cateringConduct pre & post function briefings and fosters effective communication with staffProvides accountability to employee handbook and established standards for colleagues through performance managementDirect staff in maintaining clean, tidy and organized back of house service areasBuild & maintain communication channels with organizers before, during and after all services to ensure all needs are exceeded ( minimum 40min check in with clients)Communicate with catering and all other departments as needed on the outcome, opportunities & successes of all functions through function log and personal follow upIs available to client throughout their onsite experience via phone and in personCoach and counsel line staff during shiftsParticipate in monthly communication meetingsUndertake staff performance reviewsEnsure that billing of convention items is correct and posted in a timely mannerLiaise inter-departmentally to ensure that guests needs are prioritizedMaintain strong focus & constructive approach to achieving department goals with regards to: Meeting Planner Scores, Colleague engagement, revenue prioritization and Health & SafetyConduct frequent inspections of Banquet facilities and equipmentAssist in the ordering and maintaining adequate par stock and overseeing control of beverages, meeting supplies, and other items on BEO’s as requiredQualificationsFluency in English (written and verbal) requiredPost-Secondary Hospitality Degree an assetStrong computer skills in Microsoft Suite requiredTwo years food and beverage management experience requiredPrevious experience in banquets in a luxury hotel is preferredExperience in a unionized workplace preferredPhysical Aspects of Position (included but not limited to):Frequent standing and walking throughout shiftOccasional lifting and carrying up to 50 lbsOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending, stairs and rampsAdditional InformationWhat’s in it for you? Free Meals: Healthy meals on us every shift. Travel Discounts: Sweet deals at Accor hotels worldwide. Dry Cleaning: Free dry-cleaning for your work gear. Skill Up: Custom learning programs to boost your talents. Impact: Join our Health & Wellness, Sustainability, and DEI Committees. Level Up: Unlock new career heights with exciting growth paths. BE PART OF OUR FUTURE. Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
