Company DescriptionFor more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way. As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:Connecting guests to the extraordinary place we call home.Discovering a broad offering of career pathsLearning and thriving among a group of international hospitality professionalsBeing passionate about people and attentive to the world - we are globetrotters!Going beyond the walls of our hotel to support our community.Taking pride in our differencesThen this could be THE perfect opportunity for you, and we cannot wait to welcome you.#WeAreHamiltonPrincessJob DescriptionSummary of Responsibilities:Reporting to the Guest Services Manager, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engaging and proactive guest service a supporting fellow ColleaguesUsing your engaging and outgoing interpersonal skills, establish positive relationships with guests to increase brand and property loyaltyProactively share information about the Hotel and its history and services in an informative and engaging mannerMaintain frequent communications with guests prior to arrival to ensure strong personal connections with the Hotel are establishedProvide guests with information pertaining to island features such as shopping, dining, nightlife, and sightseeing and recreational activities etc.Assist with any plans or arrangements the guest intends to make during their stayWork closely with other Hotel departments to plan special activities / personalized recognition for guestsDemonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as requiredEnsure that the Concierge Desk, as well as the immediate public spaces are tidy and clean at all timesDemonstrate Fairmont core values in all interactionsAttends and regularly contributes to all shift briefing and department communication meetingsFollow and ensure compliance with all corporate, hotel, departmental and safety policies and proceduresParticipate in hotel committeesStrict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)Perform any other duties, tasks, and assignments within your department as requiredQualificationsAt least 2 years’ experience in a similar capacity or in a demanding guest facing role is required; experience in a luxury hotel environment is strongly preferredSuccessful completion of the Bermuda Certified Tourism Ambassador (CTA) program is highly advantageousBroad knowledge of Bermuda’s culture, history and tourism offerings is requiredDemonstrate superior interpersonal skills and the ability to engage demanding clientele is requiredDemonstrated ability to discern appropriate resolutions to ensure guest satisfaction is requiredWork well under pressure in a fast paced environment with the proven ability to focus attention on guest needs, remaining calm and courteous at all timesProven ability to work cohesively as part of a team in a multi-culturally diverse environmentDemonstrate excellent administrative, written and verbal communication skillsProven ability to work cohesively as part of a team in a multi-culturally diverse environmentKnowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera, In-Touch, I-Concierge) and MS Office Suite is an assetStrong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is requiredAdditional InformationPhysical Aspects of Position: Include, but are not limited to, the following:Standing for long periods of time throughout shiftVisual Effort: MediumEnvironmental Stress: Busy Atmosphere
