Company DescriptionAt General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions—we are dedicated to cultivating careers. If you seek a purpose-driven career solving some of the world’s most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.Job DescriptionWe are currently hiring for a Technical Infrastructure Analyst to join our IT team in Ottawa. In this role you will be part of a large IT organization working in a structured environment with a dynamic solution space. Provide day to day support and customer interaction for break fix and troubleshooting issues including proactive maintenance for applications and services. A portion of time will be used to support the designs, analysis, plans and implementation of IT projects which includes considerations for data storage, backups, virtualization, collaboration, applications, networks and operating systems, security as well as support processes. Lots of opportunities to learn and grow using new services and technologies.This position follows a hybrid working model. There will be a mix of at-home and on-site work, with an expectation of in office attendance to support business needs. Typically, there will be an expectation of 2-3 days in office a week.Duties and TasksAnalyze, detect, identify and correct technical problems and deficienciesService request completion. Including updating and communicating with customersDetermine proper installation parameters for software and hardware, for smooth integration, transition and efficiencyInstallation and configuration of software(s)Hardware supportOperating System supportApplication and recommendation of updates, patches and hot-fixes to systemsDocument hardware and software inventoryProcess and procedure creation and documentationMonitor and collect data on system performanceAssist and train customersEnsure that all devices meet or exceed Security and Corporate policy requirementsContribute to the design, implementation of new technologiesAbility to research errors using online resourcesSelf-maintain technical skill setsContribute to the design, implementation and maintenance of the disaster recovery plan for IT related applications and systemsSeeks to identify areas of improvements to the IT infrastructure to meet evolving users and customer requirements, challenges.Develops key relationships. Work with third party vendors and peers from other General Dynamics Business unitsAfter hours support to ensure availability, integrity and introduction of new and existing servicesQualificationsUniversity degree in Computer Science/SW Engineering/applicable discipline or College level diploma with significant background and experience in IT infrastructure support and implementation activities4-5 years of related experienceCertifications in field of expertise is an assetMust be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident;Technological knowledge in one or more of the following areas:Microsoft Server EditionsMicrosoft Active DirectoryTenable/Nessus Microsoft Azure/M365/O365CitrixBigFixVMware Virtual EnvironmentAdditional InformationWe believe the unique contributions of each of our colleagues are key in our ability to drive innovation. By fostering a culture of belonging, encouraging idea sharing at all levels, and reinforcing the very real impact of what we do, we offer an environment where everyone can take pride in their work. We respect diverse opinions, and value the lived experiences each and every one of us bring to our workplace. If you require accommodation during any stage of the application process, please contact Human Resources via [email protected].
