Company DescriptionEmbrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!What is in it for you:Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)Comprehensive wellness platform for employee mental health and wellbeing supportDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and eventsOpportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with AccorJob DescriptionThe Supervisor is responsible for employee & guest experience along with the financial success of the department. This position is accountable for the service standards, operational efficiency, staff supervision, and inventory management of the Boathouse (summer seasonal). The supervisor is responsible for the improvement and maintenance of the point-of-sale system and must possess a combination of leadership skills and administrative prowess. This role requires someone who is calm under pressure and can inspire and motivate a team in a high paced environment.We invite you to bring your warm, engaging customer service to help foster the health and wellbeing of our guests and colleagues as a key member of our Resort Activities department. The thoughtful attention you provide to our guests will make them feel welcome and valued. What you will be doing:Reporting to the Resort Activities Management team, responsibilities include but are not limited to:Act as a mentor who can train and lead the Attendant team at the boathouse with effective communicationBe responsible for taking lead on canoe rescue operationsHelp build an environment that supports staff and fosters employee development Provide training resources for employees in POS, product knowledge, guest service, and salesDevelop staff through coaching and performance appraisalsFacilitate relations with various hotel departments to achieve common goalsAssist in building a sales and service culture to maximize profitability and guest experiencePerform all administrative functions including proper record keeping of all rental forms, SOPs, point-of-sale system management, and operational health and safetyMaintain and improve processes for all aspects of the rental function to ensure timely and accurate service of all guestsDay to day reporting and communication accuracy in all aspects of department operationsMaintain point-of-sale systems and ensure accurate reportingDirect customer interaction – exemplary in all aspects of customer serviceHandle customer comments/concerns/questionsAchieve performance targets including speed, accuracy, guest satisfaction and profitabilityMaintain merchandising and cleanliness standardsImplement and maintain daily operating procedures for opening and closing, store cleanliness, stocking, and guest serviceRefine and execute procedures related to store & boathouse presentationEnsure a clean and safe working environment, and actively participate in health and safety initiativesAdhere to all hotel environmental policies and initiativesCarry out any other tasks as assignedQualificationsYour skillset includes:Minimum 2 years of post-secondary study1 year rental experienceMinimum 16 hour First Aid course requiredBoaters licence requiredRetail experience considered an assetPrevious leadership role experienceExtensive customer service experience, ability to work effectively with a diverse range of peopleProficiency in MS Office (Word, Excel, and Outlook)Strong leadership, communication & organizational skillsProfessional appearance and attitudeSelf?motivated, with the ability to make effective decisionsDemonstrates initiative, and the ability to work with minimal supervisionAbility to maintain high service levels under pressureAbility to meet the physical requirements of the role, including:Frequent standing and walking throughout shiftOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and rampsCapable of lifting and moving canoes (90 pounds+)Capable of pushing pool towel bins (90 pounds+)You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.Additional InformationVisa Requirements: Applicants must be legally authorized to work in Canada. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.comWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilitiesABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
