Company DescriptionAt General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions—we are dedicated to cultivating careers. Our mission is to establish a workplace that thrives on diversity, where your beliefs, cultural background, experiences, and ideas are valued and contribute to our collective strength. If you seek a purpose-driven career solving some of the world’s most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.Job DescriptionGeneral Dynamics Mission Systems–Canada currently has a new position for a fulltime SATCOM Operator. This position is key in providing continuous support to the DND Satellite Communications Operations Centre (SOC), and as such, this job involves working (night/day) shift work within Department of Defence (DND) SOC.Typical DutiesLogging & processing of technical events and/or generation of incident reportsAssist clients with minor trouble shooting and modem configurationsProcessing Satellite Access Requests and validating & implementing Satellite Access AuthorizationsAnswering SOC Phone, E-Mail, and chat messagesCoordinate satellite access and de-access activities with DND Operational unitsProviding On-the-job training for new SOC OperatorsPerforming shift hand-over briefingsCollecting and processing post-mission informationProducing weekly/monthly reportsRemote Monitor and Control of Satellite Anchor StationsQualificationsRequires a two or three year College diploma as a Technologist and/or equivalent experience, specializing in electronics, telecommunicationsSpecialized or formal SATCOM technology training from a recognized institution and/or equivalent experience is desired Experience with operation and monitoring and control of SATCOM or related systemsAbility to communicate effectively with customer at a variety of authoritative levelsAbility to troubleshoot, using initiative and judgement, applying knowledge gained from previous experiencePossesses the flexibility and the ability for quick and knowledgeable response to technical and customer service related issuesGood appreciation of the customer's facility, methods of operation and sensitivitiesKnowledge and skill in using computer desktop applications (i.e. Microsoft Office tools)Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.Ideally you will have experience in some of the followingPrevious Canadian Forces experience or working in a military environmentExperience with commercial and/or military SATCOM networksExperience with large terrestrial SATCOM terminalsAdditional InformationOur success is fueled by individual diversity, encouraging applications from women, members of the LGBTQ2+ community, multi-cultural backgrounds, and persons with disabilities. We will work with you around any workplace accommodation required during our application process. If you require accommodation or have questions, please contact Human Resources via [email protected].Our comprehensive benefits package is just another reason our employees stick around, enjoy:Personalized Career Development: Your growth within the organization is not just supported; it's valued. Anticipate regular progress reviews, access to an Educational Assistance Program, and a personalized development plan tailored to your aspirations.Total Rewards Package: Consider it covered—health, dental, and beyond. Early access to a pension plan, coupled with various perks to acknowledge your contributions to the organization.
