About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air. About the role Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the full-time, Seasonal Bike Attendant. The Bike Attendant responsibility is to handle the complimentary bike program at the resort. The candidate will be assisting guests requests for bicycles, distributing and receiving the bicycles and adjusting the bikes to fit each guest. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. Hourly wage: $25.50 - $27.50 What you will do Manage the complimentary bike program at the resort, assisting guests with bike requests and ensuring a seamless experience. Receive, store, and issue bicycle equipment and supplies. Ensure all bicycles are in safe working order, performing adjustments to fit each guest. Demonstrate courteous, helpful, and efficient service when interacting with guests and colleagues. Possess knowledge of bike mechanics and tag bikes for repair when necessary. Maintain cleanliness and organization of the equipment, bike rental area, and personal appearance. Collaborate effectively with other staff members to create a cohesive team environment. Adhere to all policies and procedures outlined in the Employee manual. Liaise with the concierge team to ensure guests have a smooth booking experience. Perform other duties as assigned to contribute to the overall success of the bike program. What you bring Possess excellent customer service and communication skills with a positive and outgoing personality. Embrace hard work, being hands-on, and maintaining a busy work pace. Undertake the responsibility of keeping bikes clean and in good running condition. Demonstrate mechanical aptitude and comfort with various specialty bike tools. Exhibit honesty, reliability, and responsibility along with a strong work ethic. Maintain weekday and weekend availability within the hours of 8 AM to 7 PM. Ability to lift 50 lbs and perform physical tasks associated with the role. Stay productive during downtime and when working independently. Follow instructions meticulously and adhere to all company standards. Eligibility to work in Canada is required. What we offer: Competitive wages Leisure benefit (ski pass or leisure allowance) Access to affordable shared staff accommodation Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc. Complimentary meal per shift in our employee dining room Paid time off; vacation days and additional floating holidays per year Excellent training and development program Discovery Nights at Four Seasons worldwide Schedule & Hours: As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, weekends, overnights and holidays. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Learn more about what it’s like to work for Four Seasons: http://fourseasons.com/careers https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s Learn more about Four Seasons Whistler on Social Media: Instagram: @FSWhistler Twitter: @FSWhistler Facebook: https://www.facebook.com/FourSeasonsResortWhistler/ We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. *Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
