n! biomachines, located in Burlington, Ontario, is on the lookout for an experienced and dynamic Field Service Technician. Join our innovative team and help drive our mission forward in the rapidly evolving biotech industry!
Responsibilities
Provide service and customer support during field visits or dispatches
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Teach customers how to use the equipment properly
Build positive relationships with customers
Document installation and repairs
Produce timely and detailed service reports
Document processes
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organisation
Comprehend customer requirements and make appropriate recommendations/briefings
Configure hardware and software components after installation
Maintain all tools and equipment used during service calls
Manage stock of replacement parts and equipment
Proven Field Service experience
Problem-solving skills to diagnose problems with malfunctioning equipment
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Technical degree or certification
Strong customer service skills
Time-management skills to handle appointments efficiently and stay on schedule
Attention to detail to spot issues and complete accurate reports about the repairs
Organizational skills to keep tools and paperwork organized while in the field
Computer and technical skills to understand the equipment fully
English literacy
Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
What We Offer
Competitive salary
Comprehensive benefits
Professional development opportunities
Innovative work environment
All applicants must be eligible to work in Canada without the need for company sponsored work permit or immigration assistance.
Equal opportunity
At n! biomachines, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. n! biomachines is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees.
If you have any accommodation requirements, please let us know. We will do our best to meet your needs in accordance with applicable local legislation.
Ready to make a difference? Join us at n! biomachines and be part of a team that is transforming the biotech industry. Apply today!
