Closing Date: July 4, 2025
Teck is a leading Canadian resource company focused on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love.
Teck's two regional business units, North America and Latin America, are responsible for Teck's assets through all phases of safe, sustainable development, operation and closure. The business units are supported by enterprise-wide functions that set strategic direction, establish standards and provide governance, as well as supporting the business through shared services, centres of excellence and business partnering.
Reporting to the Manager, Infrastructure, we are seeking a highly qualified technology professional to provide operational and strategic support for enterprise communication and collaboration platforms. This contract position plays a meaningful role in ensuring business continuity across Microsoft 365, SharePoint, and voice/telephony services, while contributing to modernization and process improvement efforts.
This is a hands-on and advisory role, where your technical leadership, documentation rigor, and cross-team collaboration skills will help keep enterprise platforms stable, secure, and aligned to evolving business needs. This is a 12-month contract to start with possibility of extension.
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Responsibilities
Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
Microsoft 365 Operations:
Administer and support Exchange Online, Teams (chat, meetings, voice), and SharePoint Online
Handle hybrid configuration between on-prem Exchange and Exchange Online
Work with PowerShell for administrative tasks and automation
Support tenant configuration, licensing, conditional access, and identity integrations (Azure AD)
SharePoint Platform Support
Fix site issues, manage permissions, and advise on governance practices
Assist with site lifecycle, retention policies, and content migration planning
Work with Records and Compliance teams to ensure alignment with regulatory needs
Telephony and Voice Infrastructure:
Support Cisco Unified Communications Manager (UCM), Unity Connection, and gateways
Lead all aspects of Teams Phone System configuration and Direct Routing setups
Resolve voice call quality, dial plans, and integration with meeting room systems
Cross-Platform Collaboration
Coordinate incident resolution and root cause analysis for multi-system issues
Interface with vendors and MSPs for advanced support and escalations
Support documentation of technical configurations and SOPs
Contribute to platform roadmap input and transition planning where needed
Qualifications
10+ years of experience in IT infrastructure and enterprise collaboration platforms
ITIL v4 certification or experience working in a formal service management framework (ITSM) is preferred
Hands-on expertise and deep proficiency in:
Microsoft 365 administration (Exchange Online, Teams, SharePoint Online)
Hybrid Exchange and Active Directory environments
PowerShell scripting for automation and reporting
Cisco UCS (Call Manager, Unity, SIP trunking, dial plans)
Teams Phone and Direct Routing
Detailed understanding of IT compliance, data retention, and identity/security policies
Experience troubleshooting across sophisticated environments (hybrid, federated, multi-vendor)
Ability to produce clear documentation and provide knowledge transfer to internal staff
Clear communicator and positive collaborator who is able to work independently and within multi-functional teams
Spanish language proficiency is a strong asset
Background in mining, industrial, or regulated enterprise environments is beneficial
Familiarity with Microsoft Defender for M365, compliance center, and eDiscovery is considered an asset
Experience supporting Managed Service Provider transitions or service stabilization projects is considered an asset
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