Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Recevoir les familles clientes et les visiteurs à la réception : accueillir, souhaiter la bienvenue, diriger et annoncer leur présence de façon courtoise et appropriée. Répondre au téléphone, trier et diriger les appels, en plus des tâches de soutien administratif générales. -- Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards. RESPONSABILITÉS DU POSTE Accueillir les invités et les visiteurs, offrir de l'aide à l'entrée. Aviser les membres du personnel quand les clients arrivent à un rendez-vous et les accompagner jusqu’à la pièce désignée. Répondre aux questions de base sur les services, les produits, la direction de la succursale, etc. Aviser immédiatement la direction au sujet d’enjeux de service à la clientèle ou de sécurité Recevoir les biens de la personne décédée et respecter les procédures de chaîne de possession. Répondre au téléphone, trier et diriger les appels vers le personnel approprié. Offrir un environnement confortable et agréable pour les clients, fournir des rafraîchissements ou autres commodités aux familles. Faire le café. Garder la salle d'attente en ordre, vider les poubelles, replacer les boîtes de mouchoirs et maintenir l’ordre général. Recevoir le courrier et les colis. Organiser et mettre à jour les documents papier et électroniques, ainsi que les dossiers, comme les actes notariés et les documents de fiducies. Pourrait devoir taper des documents simples, faire de la révision, de la saisie de données et des impressions. Exigences MINIMALES Formation Diplôme d’études secondaires ou l’équivalent Expérience 6 mois d'expérience de bureau, de réceptionniste ou de soutien administratif, de préférence. Capable d’utiliser efficacement un téléphone, un télécopieur, un photocopieur. Connaissances, compétences et aptitudes Connaissance de l’informatique et de logiciels tels que la suite MS Office Ton de voix clair et professionnel. Compétences de relations professionnelles et interpersonnelles, pour gérer des situations sensibles et confidentielles. Agir avec calme, tact et diplomatie, en tout temps. Pouvoir travailler le samedi ou le dimanche et au-delà des heures « normales » de travail. Conditions de travail En considérant l'environnement de travail associé à ce poste, les facteurs suivants peuvent s'appliquer : Environnement de travail Le travail se fait principalement à l'intérieur Tenue de travail standard exigée Postures de travail Position assise continue pendant plusieurs heures par jour, jusqu'à 6 heures par jour Monter fréquemment des escaliers pour accéder aux bâtiments Exigences physiques Effort physique exigeant une dextérité manuelle, y compris l’utilisation de documents, de calculatrices, d’ordinateurs et du téléphone Heures de travail Travailler au-delà des heures « normales » selon les besoins Un minimum de voyage requis --- JOB RESPONSIBILITIES Dispatching/Paperwork Provides consistent support by dispatching resources to meet the needs of client families Receives first call information and initiates the resources required for dispatch Processes removal paperwork Assists with recording keeping of embalming documentation as required Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include: Removals Visitations Transfers of casketed decedent and/or remains to final dispositions Decedent memorial services Scheduling Schedules activities for both the internal staff as well as market locations Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include: Removals Visitations Transfers of casketed decedent and/or remains to final dispositions Decedent memorial services Maintains in-house scheduling of location resources Schedules sufficient resources to meet market commitments Customer Service Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well Builds and maintains strong relationships by promoting a team atmosphere Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding Leads by example while staying engaged and supportive of company initiatives Manage Inventory (Location specific) Takes and places orders for necessary supplies Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required Order additional general supplies at the direction of the location management. Performs other duties as directed by management MINIMUM REQUIREMENTS Education High school diploma or GED equivalent Licenses Current valid driver’s license may be required Experience Minimum of six (6) months scheduling or logistics experience Knowledge, Skills and Abilities Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs Ability to resolve issues in accordance with company goals and objectives Excellent communication skills and interpersonal skills Ability to prioritize and organize effectively with a keen sense to detail Ability to work in a fast paced, high pressure environment Ability to multi-task using multiple software programs simultaneously Ability to communicate with associates, customers, supplies in person or by phone Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn Good driving record Postal Code: J7A 3R8 Category (Portal Searching): Operations Job Location: CA-QC - Rosemere Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.
