At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros! We are seeking an experienced and results-driven Strategic Account Manager to oversee and grow a dynamic portfolio of key account(s). This role is critical to fostering long-term customer relationships, driving revenue, and ensuring customer satisfaction. You will act as a trusted advisor and strategic partner, responsible for aligning our offerings with the evolving needs of high-value client(s). What’s in it for you? Full health care benefits starting day one. Career development and training opportunities Comprehensive benefits with premiums fully paid for by the company for the “Core” package. Life insurance, disability and wellness programs Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution Paid vacation and sick time and day off on your birthday! Bonus programs that include annual performance and profit sharing Employee discounts on top brands of plumbing and HVAC/R products Education reimbursement for employees Employee referral program Safety shoe reimbursement What will you do: Account Ownership: Serve as the primary point of contact for assigned strategic accounts, managing relationships with decision-makers, procurement teams, and technical stakeholders Revenue Growth: Develop and execute customized account plans to drive revenue, increase market share, and expand product penetration within assigned accounts Strategic Planning: Collaborate with internal teams to develop strategic initiatives tailored to customer goals, leveraging cross-functional support (e.g., category management, operations, supply chain) Customer Retention: Maintain customer SLAs and proactively identify risks and opportunities to ensure client satisfaction and long-term loyalty Contract Management: Negotiate pricing, terms, and service agreements to ensure mutual value and profitability Market Intelligence: Stay informed on industry trends, competitor activity, and customer shifts to adapt strategy accordingly Reporting & Analysis: Provide accurate sales forecasting, performance reporting, and pipeline updates to senior leadership What will you bring: Proven track record managing large, complex accounts exceeding $5M in annual revenue Deep understanding of HVAC systems, and industry dynamics 3-5 years’ experience preferably within HVAC, wholesale distribution, or a similar technical/industrial sector Experience in commercial and residential construction is an asset Proficiency in MS Office environment is preferred, experience in AS400 is an asset Strong negotiation, presentation, and relationship-building skills Other critical skills include: analytics, problem solving, independent work, self-motivation, business development, organization/planning, strong communication skills (verbal/written) and attention to detail Must be willing to work irregular hours, when required Ability to travel up to 30% to meet with clients and attend industry events. Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications. Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. Wolseley Canada is part of Ferguson plc, a leading value-added distributor in North America providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. Ferguson is headquartered in the U.K., with its operations and associates solely focused on North America and managed from Newport News, Virginia. With approximately 36,000 associates across 1,700 locations in North America, Ferguson exists to make our customers' complex projects simple, successful and sustainable. In Canada we are the country’s largest national trade distributor of plumbing, hydronic, HVAC/R and PVF products and solutions. Our national network of over 220 branches coast-to-coast supports over 2,500 employees, including our national team of sales and service specialists and our corporate head office located in Burlington, ON. Our continued growth as an industry leader depends on hiring the best talent and helping them build rewarding careers. We believe in supporting the successes and development of our employees because our customers have come to rely on us for our knowledge, dependability and expertise. Come join us if you are committed to investing in yourself and delivering exceptional customer service.
