GFL Environmental is seeking a Collections Specialist to join our dynamic team. The successful candidate will play a key role in the collection of outstanding customer balances, performing account reconciliations, and supporting the credit approval process. This role is vital to improving Days Sales Outstanding (DSO) and minimizing bad debt losses in line with GFL’s Credit Policy. Responsibilities Ensure timely collection of outstanding receivables to meet company targets. Contact customers regarding overdue accounts and resolve issues preventing payment. Conduct regular reviews and reconciliations of customer accounts to maintain accuracy. Monitor accounts for non-payment, late payments, and other irregularities. Investigate and resolve payment discrepancies, providing supporting documentation as required. Process credit card payments securely and efficiently. Analyze customer payment patterns to develop strategies that enhance cash flow. Use tracing techniques to locate customers as needed. Issue credit hold notifications in accordance with policy. Provide updates to management on the status of overdue accounts. Recommend accounts for third-party collections or bad debt write-offs. Adhere to all company policies and management directives. Adapt to changes and learn new processes as the business evolves. Perform other related duties as assigned. Qualifications Strong attention to detail and high level of accuracy. Self-motivated team player with a positive attitude and strong work ethic. Ability to work under pressure, manage multiple tasks, and meet deadlines. Excellent interpersonal and communication skills (both written and verbal). Effective organizational and time-management skills. Ability to work independently with minimal supervision. Strong analytical and problem-solving capabilities. Proficient with Microsoft Excel, Word, and Outlook. Experience with TRUX Route Management and Great Plains (GP) systems is an asset. Prior experience in the waste management industry is an asset. Post-secondary education preferred. 2–3 years of related experience and/or training in Accounts Receivable or Collections. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.
