With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” Due to an internal promotion, our Insurance division is seeking a Team Leader to oversee our Uninsured Recoveries team. This team plays a crucial role in managing our motor recovery claims whilst ensuring exceptional customer service is delivered to all parties. Managing a team of recovery specialists, it will be your responsibility to drive optimal operating performance within the recoveries function, whilst ensuring a consistent delivery of service to our members. With a key focus on coaching and building a high performing team, this role will suit a proactive, achievement-oriented person. Your strength in managing people, engaging your team and importantly setting and achieving results is essential, as is your knowledge of Insurance, Claims and Recovery. Key Responsibilities: Driving team engagement, motivation and recognition. Drive recovery outcomes by setting clear performance targets and ensuring consistent achievement of performance targets. Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits and legislative requirements. Apply strategic negotiation and communication skills to maximise recovery success and reduce outstanding debt. Provide coaching, mentoring, and performance feedback to team members to support continuous improvement. Analyse recovery trends and data to identify opportunities for process enhancements and improved outcomes. Undertake end-to-end recruitment and onboarding activities to build and strengthen team capability. What We’re Looking For: Demonstrated frontline experience in member service with a strong understanding of the motor vehicle claims and recoveries process. Proven leadership in managing recovery teams, with a focus on coaching, performance development, and driving results. Effective communication skills and attention to detail. Critical thinking and sound decision-making skills to assess liability, evaluate recovery potential, and resolve complex cases. Ability to build and influence relationships with a variety of stakeholders, internally and externally. Demonstrates empathy, compassion, resilience, tactful discretion and confidentiality when dealing with employees or members. A strong commitment to member-centric service, ensuring recovery efforts align with organisational values and deliver value back to members. What can we offer you? A workplace culture where our people feel valued, respected and empowered Work in flexible ways that meet work/life commitments and support wellbeing Be part of a purpose led organisation that gives back to the WA community An environment that values ongoing career development Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance Opportunities for community engagement and corporate volunteering Apply online – send us your CV showcasing what you can bring to the team. Applications Close COB Monday 23rd June 2025. #BetterJourneysRAC #LI-LH1 RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA. RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact recruitment@rac.com.au
