Company DescriptionNestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.Job DescriptionThe Mallard Lounge - Outlet ManagerAt Fairmont Hotels & Resorts, exceptional service and flavors are the hallmarks of every dining experience. As Outlet Manager, your leadership and passion for guest service will drive outstanding operating results...Salary Range: $78,000 - $85,000 gross annually, based on previous experience and educationJob Duties Include:Work closely with the Executive Chef to execute a smooth and flawless operationEnsuring optimal performance by being a consistent presence on the floor to support and lead the team to deliver service excellence.Direct, as well as participate in the training and coaching of new and existing team members.Drive revenue and profit through the development and implementation of strategies, practices and promotionsDrive the restaurant budgeting and forecasting process while adhering to the budgetary guidelines established for the outlet (labor productivity, revenue and expenses).Demonstrate, and hold the team accountable to, the highest standards of internal and external customer service at all times.Manage the beverage inventory, ensuring cost controls are in place.Demonstrate a talent-based approach to recruitment, including creating, evaluating and executing effective recruitment and retention strategies for the department.Foster and maintain high colleague engagement, performance and team spirit within the department.Follow up on guest complaints and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable.QualificationsMinimum of 2 years’ management experience as a department head in Food & BeverageDemonstrated passion for the Food and Beverage industry and knowledge of current trendsDemonstrated ability to drive revenues and profit, without sacrificing colleague and customer experiencesProven ability in menu design, offerings, and effective marketing plansProduct knowledge, including a thorough working knowledge of wines, liqueurs and other beverages. Sommelier designation is an asset.Thorough working knowledge of financial reporting structures (budgets, labor, productivity, revenue, and expenses)Ability to work effectively with the following programs, Microsoft Office Suite, Open Table, Avero Slingshot, Opera, Micros/Silverware, and RevinatePrevious experience in a luxury hotel restaurant is an assetJob Perks & Benefits:Subsidized staff accommodation providedComplimentary meal in our staff cafeteria per shiftAccess to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwideHotel leisure benefits including Golf/Ski passesAdditional InformationVisa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected].
