The Vancouver Whitecaps Football Club is seeking a strategic and operational leader to serve as Director, Information Technology. The successful candidate will be responsible for overall leadership and administration of all aspects of the Club’s IT infrastructure, equipment, support services, network/systems administration and cybersecurity across the Club’s offices and training facility. This role will work closely with the Coordinator, IT and act as key liaison with the Major League Soccer (MLS) technology team to ensure a secure, scalable, and high-performing technology environment that aligns with the Club’s strategic goals and the unique demands of a professional sports organization.
Key Responsibilities
Lead the delivery and operation of core IT services, including compute, storage, virtualization (VMware), cloud infrastructure, SaaS platforms, telecommunications systems, and application management.
Oversee the IT Service Desk and collaborate with the People & Culture (P&C) department for on and off-boarding processes, ensuring high service levels for daily operations.
Manage systems administration for physical and virtual servers, including backups, Microsoft Intune, JAMF, Active Directory, and application updates.
Ensure network performance, security, and remote work infrastructure meet current and future Club and MLS needs.
Development and daily management of the department’s budget.
Maintain and manage Club-owned technology inventory, including servers, AV, laptops, mobile devices, and networking equipment.
Lead IT infrastructure projects, including strategic development, RFPs, vendor selection, implementation, follow up and upgrades with minimal disruption to operations.
Stay current with emerging technologies and industry trends, providing strategic recommendations to executive leadership.
Represent the Club in MLS technology working groups and ensure alignment with league-wide initiatives.
Ensure compliance with local, national, and international privacy laws and regulations in collaboration with Legal, Business Intelligence, and Marketing.
Develop and maintain business continuity and disaster recovery plans, including regular testing and updates.
Mentor and develop the Coordinator, Information Technology, fostering a high-performance, customer-focused culture.
Coordinate internal and external audits related to IT infrastructure and governance.
Ensure adherence to IT governance frameworks (e.g., ITIL) and manage service provider relationships and SLAs.
Qualifications & Experience
Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
7+ years of experience designing, building, and managing enterprise IT infrastructure.
5+ years in a leadership role overseeing IT support, infrastructure, or systems administration teams.
3+ years managing IT service desks or providing IT support in sports, entertainment, or large event environments.
Strong experience with Microsoft Intune, Active Directory, VMware, cloud platforms (Azure, Google Cloud), and backup/DR solutions.
Familiarity with SaaS platforms, cloud-based storage, and mobile device management.
Proven ability to manage multiple priorities and lead cross-functional projects.
Excellent communication, project management, and interpersonal skills.
Experience with IT governance, compliance, and regulatory standards.
Ability to work flexible hours, including occasional evenings and weekends as required.
The Club
Vancouver Whitecaps FC is the longest-running professional soccer club in Canada and the United States. Since its inaugural season in 1974, the club has united generations of loyal fans in British Columbia and beyond. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canada’s soccer future.
In addition to its two professional men’s teams, the Club is proud to be one of the first two founding teams for a new professional women’s league in Canada, which will be launched in the year 2025. We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada. This includes academy programs in eight of ten provinces across the country.
In addition to building a winning team on and off the pitch, the Club places great importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities.
Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
"Within these walls, you are welcomed, accepted, and respected.
Here, no matter who you are or where you come from, you are home. And you’re part of the team regardless of your age, sex, sexual orientation, gender identity or expression, race, marital or family status, disability, or religious belief or non-belief. All we ask is that you be ethical and inclusive in all that you do. Be respectful of all players, fans, and staff, and remember to cheer loudest for the ones wearing the blue and white. Go ‘Caps!"
No recruiters or agencies, please.
