Program Enablement Specialist
VersaFile is a fast-growing software company that specializes in attachment and data archiving solutions for SAP, SuccessFactors and other Enterprise Software applications, seamlessly integrating with a variety of document management systems. Our clean core approach empowers enterprises to manage their SAP data lifecycle more efficiently and compliantly.
Position Overview:
We are seeking a Program Enablement Specialist to design, and scale our internal and customer-facing programs that drive success, adoption, and long-term value of our product, Docuflow. In this role, you will work with our Product, Sales and Marketing teams to create enablement strategies, support our growing customer base and continuously improve the experience for users.
Location: This is a hybrid role, working 2 days in the Vancouver Gastown office and the other 3 days from home.
What You'll Do:
Enablement & Program Design
Develop and implement onboarding and enablement programs for customers
Create scalable playbooks, training resources, and process documentation
Work cross-functionally to support product feature launches, process changes, and strategic initiatives
Build and maintain customer education materials, knowledge base articles, and learning paths
Lead program rollouts and ensure success adoption with customers
Customer Success
Own a portfolio of customers and ensure their success through proactive support, onboarding nad regular check-ins
Serve as the main point of contact for customers throughout the product lifecycle
Understand customer goals and work cross-functionally to drive outcomes
Track and improve customer health, engagement, and satisfaction metrics
Gather feedback to inform product improvements, enablement content and team processes
What You'll Bring:
3-5 years of experience in customer success, enablement, or program management roles
Strong project management and communication skills
Proven ability to manage both strategic initiatives and direct customer relationships
Experience creating scalable documentation and training content
Data-driven with the ability to analyze customer trends and program effectivness
Mix of empathy, curiosity, and a solutions-focused mindset
Experience with CRM and enablement tools (eg. Hubspot)
Why Join Us?
Be part of a fast-evolving GTM team that values initiative, creativity, and accountability
Work directly with seasoned sales and marketing leaders
Make a direct impact on customer outcomes and company growth
Opportunities for career growth
Base salary, variable compensation, and full benefits (from day 1!)
To Apply:
Please submit your Cover Letter and Resume
Only those candidates who are eligible to work in Canada and who are located in BC prior to sending your application will be considered
VersaFile's core purpose is to deliver solutions for clients that make a difference. To make a difference, we need people from all walks of life. We genuinely care about people, and it is embedded into who we are. For us, equity and inclusion are a natural part of our culture and purpose. No matter who you are, come join us and together let's make a difference!
We thank all applicants for their interest, and we will contact you for an interview if you are short-listed as a candidate.
