Company DescriptionEataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:EAT authentic Italian food at our restaurants, cafés and to-go countersSHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team’s product knowledgeJob DescriptionThe Store Operations Manager oversees Eataly’s grocery, fresh counters and quick service restaurants operations of the store. The Store Operations Manager is an operational leader who supports the definition of the strategy and is accountable for the execution of strategy. Additionally, the Operations Manager analyzes data to drive sales while leading through example and support the operation on the floor.Reports directly to the Director of Store Operations. Directly oversees the Retail and QSR Managers, Service Leads, as well as hourly Associates.
Directs and organizes the store’s retail and QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standardsBuilds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talentOversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize salesWorks closely with each manager to understand operational needs and boost interdepartmental collaborationEnsures the team always offers a consistent, high level of service to all guestsExecutes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales Manages merchandise and creates product lists, identifying roll-outs and phase-outs of productsEstimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specificationsPartners with senior leaders and the corporate team on the QSR business growth strategy for the storePrepares weekly updates on the Retail and QSR departments and collaborates interdepartmentally to plan activities and achieve all store goalsAssists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminationsDocuments, investigates and resolves employee and guest incidentsPerforms other duties as required or assigned QualificationsBachelor’s Degree6+ years of management experience in a high-volume, fast-paced quick service or retail venueExceptional communication, leadership, motivational and team-building skills Demonstrated problem-solving, organizational, analytical and business management skillsAdvanced proficiency in Microsoft Office and common retail Point of Sales systemsExperience with Italian products and wineExperience and knowledge in coffee, coffee production and manual espresso machinesJOB REQUIREMENTSAvailability to work onsite with a flexible schedule often including evenings, weekends and holidaysAbility to lift up to 50 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingAvailability to travel up to 10% of the time Additional InformationBenefits and PerksMedical, Dental, Vision InsurancePaid Time OffPaid Parental LeaveRRSPBonus programFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!
