Worker Sub-Type: Regular Job Description: Job Summary: The role of the Systems Software Developer is to deliver professional integration services and solutions for all QNX products. In this role you will resolve complex technical issues and use innovative thinking in the development and delivery of solutions for customer issues. The Systems Software Developer acts as a consultative partner providing expertise, analysis and advice to external customers. The Systems Software Developer will develop and maintain strong working relationships with various internal stakeholders, in order to resolve issues that positively impact the customers experience. Key Accountabilities: Conducts varied trouble shooting and customer service work related to all QNX products (Networking, USB, Kernel, Multimedia, Graphics, IDE, tools, etc…). Documents, supports and resolves consumer inquiries pertaining to QNX products and escalates to the appropriate parties when required. Collaborates with peers to proactively, and reactively resolve technical issue and demonstrates innovative thinking. Education and Experience Post-secondary certificate or diploma in Computer Science, Mathematics, Engineering, or another related field; 3-5+ years customer service experience in related environment; An equivalent combination of education and/or experience may be considered; Technical Requirements Proven software development experience with the C programming language. Must have excellent interpersonal and customer service skills; Must have excellent written and verbal communication skills; Knowledge of shell scripting languages, GCC and GDB is considered an asset; Familiarity with source versioning, problem reporting and constant integration systems (SVN, Git, JIRA, Jenkins); Experience working on large projects with high levels of integration would be an asset; Excellent problem solving and analytical thinking/innovation, including the ability to identify and analyze technical problems; Working knowledge of the QNX operating system and embedded software development principles; Exceptional time management and multi-tasking skills; Proven ability to deal with sensitive matters with a degree of diplomacy, tact and confidentiality; Hands on experience with embedded systems is an asset; Enthusiasm and a desire to learn about new technologies; Scheduled Weekly Hours: 40 BlackBerry (NYSE: BB; TSX: BB) is a trusted security software and services company that provides enterprises and governments with the technology they need to secure the Internet of Things. Headquartered in Waterloo, Ontario, the company is unwavering in its commitment to safety, cybersecurity and data privacy, and leads in key areas such as artificial intelligence, endpoint security and management, encryption and embedded systems. You couldn’t choose a more exciting time to consider joining us! For more information, visit BlackBerry.com and follow @BlackBerry. ©2025 BlackBerry. All right reserved. BlackBerry® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. It is the policy of BlackBerry to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. EEO Minorities/Females/Protected Veteran/Disabled BlackBerry strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the selection process. Should you require an accommodation, please contact recruitment@blackberry.com or contact our HR department by calling 1-519-888-7465. We will reply to your request as soon as possible. FEDERAL POSTERS: Federal Employment Law Posters: EEO is the Law Employee Polygraph Protection Act FMLA Federal Contractor Postings: E-Verify Right to Work EEO is the Law Supplement Pay Transparency HELPFUL LINKS: Contact Us Application Process Careers FAQ RETURN TO JOB POSTINGS
