With over 17,000 employees worldwide, the mission of the Customer Experience &
Success (CE&S) organization is to empower customers to accelerate business value
through differentiated customer experiences that leverage Microsoft’s products
and services, ignited by our people and culture. Come join CE&S and help us
build a future where customers achieve their business outcomes faster with
technology that does more.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and
confidence for every person and organization through delivering a seamless
support experience. In CSS, we are powered by Microsoft’s AI technology to help
consumers, businesses, partners, and more, resolve their issues quickly and
securely, helping prevent future problems from occurring and achieving more from
their Microsoft investment.
We are looking for an individual who is a service delivery focused subject
matter expert. You will be responsible for frontline engineer or delivery
partner support staff technical readiness and process compliance. You will
provide in-depth technical & subject matter expertise for one or more products,
services, or scenarios all while driving delivery excellence in a collaborative
environment to achieve superior customer outcomes. Your primary accountability
is to the support staff and managers on the teams you work with. This
opportunity enables and promotes career growth as a recognized technical SME.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the
planet to achieve more. As employees we come together with a growth mindset,
innovate to empower others and collaborate to realize our shared goals. Each day
we build on our values of respect, integrity, and accountability to create a
culture of inclusion where everyone can thrive at work and beyond.
