Company DescriptionAt Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!Job DescriptionWe are seeking a dedicated Customer Service Representative to join our team in Toronto, Canada. As the face of our company, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence in service.Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about our products and servicesHandle customer interactions through various channels, including phone, email, chat, and in-personProcess orders, returns, and exchanges efficiently and accuratelyMaintain up-to-date knowledge of company policies, products, and services to provide accurate information to customersIdentify and escalate complex issues to appropriate departments or supervisors when necessaryCollaborate with team members to ensure seamless customer support and achieve department goalsDocument customer interactions and maintain detailed records in our customer relationship management (CRM) systemProactively identify opportunities to improve customer experience and suggest process improvementsParticipate in ongoing training and development programs to enhance customer service skillsQualificationsExcellent customer service skills with a friendly and empathetic approachStrong verbal and written communication abilitiesExceptional listening and problem-solving skillsAbility to multitask and prioritize in a fast-paced environmentDetail-oriented with a high standard for quality and accuracyProficiency in using computer systems and software, including CRM platformsExperience in retail or customer service preferredHigh school diploma or equivalent; additional education in customer service or related field is a plusAbility to work flexible hours, including evenings, weekends, and holidays as neededComfortable standing for extended periods and occasionally lifting or handling objectsFluency in English required; proficiency in French considered an assetTeam player with the ability to work independently when necessaryPatience and composure in handling challenging customer situationsAdaptability to changing priorities and workloadsAdditional InformationAccommodation is available upon request for applicants and employees with disabilities.
