As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be
responsible for helping guide AWS customers along their multi-year journey to
the cloud. In this new, highly visible, role you will be ensuring that all AWS
teams are working together effectively and efficiently to deliver outcomes for
the customer.
You will be a critical partner to our customers, leveraging your experience with
large scale cloud transformations and helping shepherd them through their stages
of AWS adoption. Guiding the customer through the operational, educational and
governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership, driving collaboration
between the other core account groups (Sales, Support, Solutions Architecture
and Professional Services), product/engineering teams, and customer teams,
planning and supporting major workload migrations. You will translate strategic
initiatives in the account plan into executable actions, working backwards from
our customers key milestones. You will manage cadence by leading the reporting
and tracking functions along the way. The execution of education plans, roadmap
to business outcome alignments, Executive Briefing Sessions, and go-live events
and transitions are a few items owned by the CSM that are critical to the
success of our customer’s cloud journey.
You are encouraged to think big, invent and take ownership on customer
challenges. You will not only bring the best of AWS/ Amazon to our customers,
you will proactively help solve the customer’s challenges through new ideas,
tools and mechanisms.
Successful candidates will have a strong technical background, be detail driven,
have excellent problem solving abilities, and be exemplary communicators both at
the executive and project team level. You will be a peer leader, have the
ability to gain stakeholder buy-in, negotiate and lead teams. Your enterprise
cloud experience and operational excellence will influence the team’s decisions,
provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You
should be passionate about delivering a great customer experience by deploying
AWS solutions and driving innovation, and also be obsessed with contributing to
the day-to-day management of the customers successful migration to AWS.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored
affinity groups promote inclusion and empower our people to take pride in what
makes us unique. Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and
passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve.
AWS Global Sales
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers
of all sizes to innovate and expand in the cloud. Our team empowers every
customer to grow by providing tailored service, unmatched technology, and
unwavering support. We dive deep to understand each customer's unique
challenges, then craft innovative solutions that accelerate their success. This
customer-first approach is how we built the world's most adopted cloud. Join us
and help us grow.
