TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Bilingual Disability Case Manager I Job Description Summary Our Bilingual Disability Case Managers support team members on behalf of their employer when the team member is off work or at risk of being off work due to health reasons. They assess current restrictions and limitations related to symptoms, collect details on treatment plans, and identify any barriers impacting the absence. Job Description Responsibilities: Conduct case assessments, including contacting the team member and their direct leader by telephone to explain the disability management process and gather information for assessment purposes. Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the team member. Determine the necessary medical information for case assessment. Perform the analysis, investigation, and assessment of non-complex disability cases and determine appropriate actions and eligibility for benefits. Communicate claim decisions effectively and confidently in writing and by telephone to all stakeholders, considering how certain outcomes may affect all parties involved. Develop, document, and execute comprehensive case management plans unique to each case file. For non-complex files, determine an appropriate return-to-work (RTW) goal with the team member and the employer, provide active support for the RTW planning process between the team member and their supervisor, and intervene when necessary. If applicable, work with Senior Disability Case Managers to properly transfer complex cases for ongoing case management. Continue to follow up with all stakeholders throughout the claim until a successful RTW. Communicate proactively with the employer’s Human Resources representative regarding any case management issues that may impact the workplace and RTW planning. Follow up with appropriate stakeholders to ensure claims decisions are up to date, avoiding any lapses in benefits. Prioritize and maintain workload and tasks to meet service level agreements, objectives, and department standards. Be accountable and responsible for the assigned caseload in managing required tasks and relationships with stakeholders. Assist team members during times of vacation or absence, as required. Attend Case Management and Disability Management department team meetings. Participate in other projects and tasks as assigned. Requirements: College certificate/diploma in Occupational Health, Rehabilitation, Legislation related to disability management, disability insurance, counseling, or nursing. One to two years of experience in Customer Service, Counseling, or Disability Insurance. Strong communication skills with exceptional customer service focus. Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity. Detail-oriented focus with the ability to work independently in a fast-paced environment. Excellent problem-solving skills and ability to apply critical thinking to execute decision-making on complex situations. Bilingual proficiency in English and French is required. Why Join Us? At TELUS Health, we believe in supporting our team members through their health journeys. As a Bilingual Disability Case Manager, you will play a crucial role in helping team members return to work successfully, ensuring their well-being and fostering a supportive work environment. Join us and be part of a team dedicated to making a difference. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world. Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone. Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.
