Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: TD Securities Pay Details: $108,800 - $163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Customer Lead a business unit involved in designing and providing assigned service or functionality covering a significant area of TDS Operations Identify and respond to changes in the business environment and establish action plans to address client issues and priorities Act as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client- centered solutions that enhance the overall end-to-end experience Top level escalation point for significant risk matters/exceptions; oversee problem resolution Oversee research, development and implementation of new processes, technologies or operating models Set service and control standards, implement and operate systems to monitor service delivery Provide frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement Build a client-centric, collaborative and innovative culture Shareholder Work closely with key business leaders to develop business plan, ensuring the optimal use of resources, and leverage operating model to maximize efficiency, effectiveness and scale Ensure appropriate escalation protocol is in place and operating losses are reported appropriately Protect the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non- standard, high-risk transactions/activities as needed Collaborate with service delivery units, technology, finance and other functional specialist groups to ensure integrated service delivery, risk mitigation and compliance with applicable internal and external requirements Own process development and documentation; ensure processes utilized are effective and efficient Monitor productivity and efficiency, operating systems to continually improve delivery capability consistent with overall financial and service objectives Act as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups, and may have sign off authority on projects of larger scale and/or complexity Conceptualize/ define change framework and contribute to strategy discussions; act as a key change champion for a defined area Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management) Participate in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments Assess performance based on team and function analytics Employee/Team Contribute to the development of business segment and/or enterprise functional strategic priorities within Global Operations & Business Services Develop annual and long-term plans for own area and influence plans beyond area managed Provide both leadership and guidance in managing the overall team Set targets and objectives for the team Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered Ensure ongoing training and development of staff to meet department objectives for service and productivity Lead process of establishing performance objectives for the team, set people managers' performance objectives and ensure tracking, coaching and performance is adequately addressed and reported in a timely manner for team and individual performance above and below established objectives Manage employees in compliance with all human resources policies, procedures & guidelines of conduct Promote a fair and equitable environment that supports a diverse workforce. encourages the team to achieve common goals and objectives, and creates an environment where the team freely escalates performance and production challenges Facilitate change through positive reinforcement of milestones and successes as well as encouraging open discussion Operate with a One Team mindset Breadth & Depth Provide people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Reports to AVP or VP Global Operations role and leads a multi-faceted / multi- disciplined operational group in Wholesale Banking Manages multiple processes across a wide variety of products and services Responsible for leading in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for the unit Responsible for operating within appropriate risk parameters and ensuring exception/escalation processes are in place Long term focus on planning for functional area (horizon of 1 to 3 years +) Generally reports to an Executive Experience and/or Education Undergraduate degree/ college diploma preferred and/or 7+ years relevant experience and 5+ years people management experience Who We Are: TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific
