The Competency Development team provides advice and support to Accident Benefits (AB), Bodily Injury (BI) and Claims Legal Departments within the Ontario, Alberta and Western (OAW) by providing specialized training content and programs to meet targeted objectives. As a Casualty Claims Trainer, you will act as a content specialist, analyzing and identifying training requirements for various units, projects, or assignments. You will deliver training sessions primarily to professionals. More specifically, you will be required to: Analyze training requirements while considering the specific needs of the clientele, the training context, and the objectives sought by the client. Facilitate and deliver training sessions for programs or solutions with complex, unusual, and highly specialized content, and support participants during individual coaching. Recommend steps that will provide the necessary support for learning to occur, with a view to improving participants' knowledge or skills. Provide support as an advisor in the implementation of operational and organizational changes stemming from training assignments and projects. Recommend solutions and actions to be taken based on training feedback. Identify repercussions and recommend corrective measures and action plans required to achieve learning objectives to optimize the performance of all services offered. Actively take part in the development, formulation, dissemination, promotion, and upgrade of new training programs, solutions, content, policies, and training standards and skills development. Carry out post-training follow-up activities to foster the transfer of knowledge to the workplace and recommend the necessary corrective measures to reach the learning objectives that will optimize the quality of services offered to the clientele. What we offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine. Reimbursement of health and wellness expenses and telework equipment Advantages apply based on eligibility criteria. What you bring to the table Bachelor’s degree in a related field A minimum of four years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Presentation skills or Facilitation experience Content development experience Adult education concepts Expert proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English speaking partners, members and/or clients Advanced knowledge of Accident Benefits claims Communicates effectively, Complexity, Customer Focus, Decision quality, Drive results, Interpersonal Savvy, Nimble learning, Persuades, Resilient Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Human resources (FG) Unposting Date 2025-05-26 Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first. The jobs you found aren’t the right fit? Introduce yourself: we want to know you!
