Be the first call after disaster—and the reason everything gets back on track.
We’re looking for a Restoration Project Leader who can own the project from start to finish. You’ll be the main point of contact for homeowners during some of the most stressful moments of their lives. At the same time, you’ll represent the insurance company's interests by documenting damage, communicating clearly, and pushing the job forward through every department.
What You’ll Do:
Be the first point of contact with the homeowner after a disaster (fire, flood, etc.)
Communicate and coordinate with insurance adjusters and company partners
Complete site documentation (e.g., photos, R24, Docusketch) and submit files to internal departments
Send scope information and job details to the Estimating Department
Ensure smooth hand-offs to mitigation, contents, and reconstruction teams
Keep homeowners informed throughout the entire process
Follow up with departments to keep jobs on track and ensure timelines are met
Participate in a rotating on-call schedule to respond to after-hours emergencies
Ensure customer satisfaction and professional file closure
Who You Are:
A natural communicator who’s calm under pressure
Detail-oriented and organized—you never miss a step
Comfortable in homes with damage, including after hours when on call
Able to manage multiple files, tasks, and conversations at once
A driver of action—able to follow up, push teams, and meet timelines
Requirements:
Valid driver’s license
Project management experience (Restoration, insurance, or construction a strong asset)
Experience with documentation and reporting tools (R24, Docusketch, CRMs, etc.)
Comfortable using mobile apps, cloud-based systems, and email daily
Willingness to participate in an on-call rotation
What We Offer:
Competitive salary + on-call compensation and bonus opportunities
Company vehicle provided during business hours and while on call
Health benefits after probation
Paid training & certifications
A chance to make a real difference in people’s lives
