Job Summary Job Description What is the opportunity? As an Business Analyst for Automation in RBC Capital Markets, you will assess, research, analyze and document sponsor/stakeholder needs in relation to Capital Markets Business and Client Services’ projects with particular emphasis on RPA (Robotic Process Automation) and other Intelligent Automation techniques (gen-AI). You will help identify where, how and why intelligent automation can satisfy sponsor/stakeholder needs. This role will provide assistance with mapping business processes and procedures in order to effectively engineer automated solutions. The successful incumbent would be required to: Assist with the identification of automation opportunities within RBC CM BCS; Analyze current state processes and provide suggestions for process re-engineering and technology implementation to improve efficiency and controls; Filter out technically or economically infeasible processes by gathering baselining information and pragmatically surfacing inhibiters to automation; Qualify opportunities and create high-level business cases with complexity and implementation cost; Prepare and consolidate technical and business requirements documentation; engage program leads of Digital Transformation programs to aid planning or preparation for transformative initiatives; Effectively communicate and build rapport with team members, stakeholders, and business partners using a variety of techniques and collaboration from initiation to close. What will you do? Assist in analysis and requirements gathering on projects in accordance with the RBC Project Management Framework (PMF) Analyze workflow processes and recommend the best application of automation-centered solutions Understand technical aspects of automation to guide business teams in the transformation of manual processes Facilitate communications between Automation Developers and Business Stakeholders Manage multiple in-flight projects simultaneously Work closely with Subject Matter Experts and other project stakeholders to deliver automated solutions Achieve and maintain highest levels of client satisfaction Manage project communications in various forms (Presentations, Calls, JIRA, etc.) including status reports to Program Leads and Business Stakeholders Be a technology advocate and share expertise with other team members Be a key partner to the business and the rest of the team throughout the delivery cycle Think through challenging and interesting problems and overcome them through creative solutioning with your team Work with Automation Developers to delivery RPA using Blue Prism and AI (gen-AI, LLM etc.) Take ownership and accountability of project delivery by defining, tracking, and reporting on the benefits of automation What Do You Need to Succeed? Must Have An Agile mindset and team player Ability to apply Systems Thinking Approach in all facets of the job Excellent communication skills both verbal and written, including presentation skills to different levels of management Minimum Bachelor’s degree or equivalent relevant experience in Finance, Engineering, Science or Math desirable Experience in quickly understanding new business processes to accurately assess feasible scope of automation and document process flows Experience in business and/or process analysis Self-motivated, able to work independently Ability to effectively plan and execute on multiple priorities and in-flight projects simultaneously while adhering to deadlines and quality standards Strong Math skills to ensure benefit calculations are sound of logic and accurate Ability to fluently communicate with both Automation Developers at a technical level and Clients on a business level Above average skills in Microsoft Office Suite (Excel, PowerPoint, Visio, Access etc.) Ability to build strong relationships with clients and stakeholders across the enterprise Ability to facilitate the gathering and analysis of key business process needs and toolset gaps Experience with application of automation techniques and concepts such as Robotic Process Automation and gen-AI Good working knowledge of Capital Markets BCS functions and processes What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Leaders who support your development through training and study groups. Be a key enabler of RBC agile and technology transformation. Ability to make a difference and lasting impact by working on a cutting edge product. Work in a dynamic, collaborative, progressive, and high-performing team. #LI-KA2 Job Skills Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2025-07-28 Application Deadline: 2025-08-11 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
