Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
I&IT ONLY: Metrolinx's Innovation and Information Technology group supports female team members via "Go Tech Women" an affinity group for women in Information Technology, led by our Chief Information Officer.
If you enjoy technology and innovation, value diversity, appreciate work/balance and are looking for an opportunity to make a better world via public service, Metrolinx would like to hear from you!
We are seeking an experience IT professional to collaborate with I&IT leaders, business stakeholders, and departments to ensure the effective support and maintenance of Information Management applications. This individual will lead and motivate a team operating in a 24/7 critical production environment, providing both strategic and hands-on leadership to ensure operational excellence and long-term alignment. Responsibilities include overseeing production migrations, managing support documentation, SLAs, and training materials, and contributing to procurement and contract processes. The ideal candidate will also serve as a key liaison across technical and functional areas to ensure the reliable delivery and support of application services.
What will I be doing?
Collaborate and partner with I&IT leaders, functional stakeholders, and departments to ensure successful support services and maintenance are provided to the suite of Information Management applications
Lead and direct a team of application support and operational staff. Motivate and support team to work in a 24/7 critical production environments.
Leads, supervises, and supports Application Support team by providing overall guidance, direction in day-to-day tasks and longer-term planning activities for the application support team.
Manages the migration to live production environments; oversees the creation of support documentation, service level agreements (SLAs), and training materials; contributes to procurement and contract management processes
Establishes and maintains relationships with all stakeholders through regular interaction to facilitate management of the production environment, delivery of enhancements and services, secure implementation of changes and improve customer satisfaction.
Acts as the key liaison and contact on all application operations matters and issues within their product portfolio
Collaborates with other IT leaders to perform effective staff, application, and capability planning
Effectively interacts and communicates with contacts/business partners across the organization on application support activities in the event of incidents
Provides oversight to, defines, and monitors the Application Support team’s yearly operating plan and performance objectives to monitor for quality and excellent delivery of the Application Support services.
Provides subject matter expertise regarding industry standards, regulations, and best practices.
Takes ownership of severe operational problems and leads resolution through formal root cause analyses, documentation of solutions and escalation to senior I&IT leadership, as required.
Identifies opportunities to streamline processes that may lead to (cost and/or time) savings.
Manages and provides leadership; delivers timely feedback to ensure a cohesive operational unit and the optimum use of team skills; monitors work assignments to ensure adherence to timelines; monitors the achievement of performance objectives.
Collaborate and partner with I&IT leaders, functional stakeholders, and departments to ensure successful support services and maintenance are provided to the suite of Information Management applications
Lead and direct a team of application support and operational staff. Motivate and support team to work in a 24/7 critical production environments.
Leads, supervises, and supports Application Support team by providing overall guidance, direction in day-to-day tasks and longer-term planning activities for the application support team.
Manages the migration to live production environments; oversees the creation of support documentation, service level agreements (SLAs), and training materials; contributes to procurement and contract management processes
Establishes and maintains relationships with all stakeholders through regular interaction to facilitate management of the production environment, delivery of enhancements and services, secure implementation of changes and improve customer satisfaction.
Acts as the key liaison and contact on all application operations matters and issues within their product portfolio
Collaborates with other IT leaders to perform effective staff, application, and capability planning
Effectively interacts and communicates with contacts/business partners across the organization on application support activities in the event of incidents
Provides oversight to, defines, and monitors the Application Support team’s yearly operating plan and performance objectives to monitor for quality and excellent delivery of the Application Support services.
Provides subject matter expertise regarding industry standards, regulations, and best practices.
Takes ownership of severe operational problems and leads resolution through formal root cause analyses, documentation of solutions and escalation to senior I&IT leadership, as required.
Identifies opportunities to streamline processes that may lead to (cost and/or time) savings.
Manages and provides leadership; delivers timely feedback to ensure a cohesive operational unit and the optimum use of team skills; monitors work assignments to ensure adherence to timelines; monitors the achievement of performance objectives.
Experience in developing and implementing small to large-scale enterprise
What Skills and Qualifications Do I Need?
Completion of a college degree in business or information systems – or a combination of education, training and experience deemed equivalent.
Demonstrated years of progressive experience in application support / maintenance.
Demonstrated years of experience managing large, complex investment budgets.
Experience contributing to the success of midsize to large initiatives with above average levels of complexity and business criticality.
Experience in developing and implementing small to large-scale enterprise applications using several of the following: C#, ASP.NET Core, .NET Web APIs, MQ, SQL, Redis.
Knowledge of ITIL Foundations for effective incident, problem, and change management.
Knowledge of project management principles and practices to lead complex projects and cross-functional teams.
Strong budgeting skills and experience to develop and manage budgets within defined constraints.
Demonstrated leadership, problem-solving, interpersonal, and excellent communication skills, including oral, written, and presentation capabilities.
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
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