Description
Our team and what we’ll accomplish together
The Voice and Collaboration team is responsible for the reliable and quality performance of our wireline and wireless voice networks so that our customers can enjoy a superior experience with
TELUS services. We provide Tier 3 technical and design support for the TELUS Voice Core network. This includes managing and supervising any service development, upgrades (software and hardware), proactive monitoring, vendor management, network build, consolidation and collapse activities.
What you’ll do
Respond to inquiries from staff, administrators, service providers, site personnel, outside vendors, etc. to provide technical assistance and support
Maintain network operations and software applications, operating systems and regular maintenance
Manage assigned projects and program components to deliver services in accordance with established objectives
Monitoring and patching of systems and servers and related to voice network to ensure availability of services
Manage hardware and software upgrades, ensuring complete lab testing and implementing with an objective of no customer impact
Troubleshooting malfunctions of voice network hardware and software applications, and security systems to resolve operational issues and restore services
24x7 on call for tier 3 network implementation and support
Network inventory management (hardware, software, and circuit inventory)
Take ownership of network or related issues (as part of a team) and work with 3rd Parties, Network technicians and where appropriate the Network Manager to determine a strategic approach to resolution
Act as a network project manager for network related projects
Provide recommendation to the architecture team based on analysis of the project and business requirement
Developing Test Plans and MOPs for the acceptance and execution of network installations
Qualifications
What you bring
Must have an expert understanding of voice switching including but not limited to the following: Genband / Ribbon C20, A2, G9, G6, SBCs
Advance knowledge of call tracing tools and interpretation across multi-vendor VOIP networks is a must.
Advanced knowledge and sufficient experience in Voice switching, TDM, SIP, H248, SIP Trunking, Hosted PBX, SIGTRAN, SS7, IP, MPLS, Segment Routing etc.
Proficient in Microsoft VISIO and other Microsoft office products
Advanced knowledge and experience in complex network infrastructure in both dedicated and shared infrastructure using multiple key manufacture technologies: Ribbon / Genband (DMS / C20), SIP / H.248 Line Gateways, Cisco Broadworks
Ability to do after the fact root cause analysis of outages, degradations and incidents
Review and interpret complex technical information and analyze situations to define issues, draw conclusions and provide a final solution
Demonstrated ability to effectively manage/control a technical bridge to quickly restore service during a service outage
Advanced knowledge and experience in technical architecture design (e.g., Class 5 / class 4 switching and tandem switches, STPs, media gateways, voice switches)
Excellent communication (both oral and written) and organizational skills; advanced technical writing skills with emphasis on conveying technical information to non-technical audiences
7 to 10 years of experience in the Telecom industry
5+ years of TDM / IP voice switching operational experience
University degree or College diploma in Engineering, Telecommunications or IT, and/or equivalent combination of experience and education
Great-to-haves
Knowledge of NFV and cloud services for Voice application is a plus
Location: Any major Canadian city
