Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including, medical, dental, and vision care - Available day one Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy JCI Employee discount programs (The Loop by Perk Spot) Check us Out: A Day in the Life of the Building of the Future https://youtu.be/pdZMNrDJviY What you will do: The COSC Supervisor is responsible for the daily operation of the business to ensure organizational metrics and goals are achieved. Supervisors are also responsible to train, prepare and motivate their staff members to provide excellent service to our customers. This position requires one to possess the ability to meet monthly key contact center performance goals for customer satisfaction, quality, and productivity. Monitor and evaluate agent’s monthly performance utilizing tools, resources and reporting applications. Supervisors will review productivity reports and attendance reports to provide coaching to team members regarding performance. COSC Supervisor will conduct formal agent performance reviews, including annual goal-setting performance development plans and assist agents with career development. COSC Supervisor will need to possess critical thinking and analytical skills to resolve system challenges, customer and operational issues that impact our overall service delivery and customer experience. COSC Supervisor will need to initiate, contribute and lead projects as they develop and/or assigned. It will be important to build, establish, maintain open lines of communication and collaborate with agents, peers, trainers, Unit managers, support roles and other areas of the business to facilitate innovation. This position reports directly to the Unit Manager. What we look for: Required: Minimum of 2 years of management or supervisory experience in an inbound/outbound calling environment or a leadership role managing teams of 15 or more. Must be able to work weekends. Successfully complete background check. Preferred: Bachelor’s Degree People management Strong communication – verbal, presentational, written Business analysis Business management Relationship management – internal to the organization and external Organizational skills Leadership and motivational skills #L1-GP1 Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
