Description
Location: 600 De Maisonneuve Boulevard West, Montreal H3A 3J2
Status: Permanent, full-time (37.5 hours/week)
Schedule: Monday to Friday 7:00 AM - 3:00 PM (variable depending on operations)
Create exceptional customer experiences.
Join our team
Our team of dynamic professionals is dedicated to providing efficient, confidential and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, methodical and do you have the ability to multitask? Read on!
Here’s the impact you’ll make and what we’ll accomplish together
Our medical office is the hub of transactions and patient/client relationships.
You will be interacting with our clients on a regular basis, using various approaches and materials available to you. You will inform our clients about the status of their visit, documents or other information to be provided, about business processes, etc. You will liaise with our service providers to obtain medical results, in order to ensure timely finalization of files. You will also be required to collaborate with and to contact your internal, external and physician colleagues regarding the finalization of our medical records.
Here’s how
Respond to various client requests with courtesy, confidentiality and professionalism
Ensure complete management of records, call returns, on-site physician requests, etc
Accurately enter data into our computer systems and ensure records are kept up to date
Manage the ranking of results submitted to medical records
Track missing results
Finalize records within the prescribed time frame
Provide all records to medical staff for review and full medical condition assessment
Share results with corporate clients and sometimes candidates
Billing records
Ensure regular and rigorous follow-up of open files
Communicate and collaborate with different departments internally to optimize process and service delivery
Qualifications
You’re the missing piece of the puzzle
High school diploma
1-2 years of experience in a similar position or in office work
Bilingualism (spoken and written)
Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
Thorough, methodical, detail-oriented
Self-directed and organized
Focused on excellence in customer service
Demonstrated teamwork
Great-to-haves
Secretarial/Medical secretarial training
Experience in the medical field
Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
