Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence We are currently looking out a positive, enthusiastic, and driven Senior Casualty Claims Specialist in our Global Corporate & Specialty department. The successful candidate will have a multifaceted personality and thrive within a strong culture. They will seek out challenges in order to continually improve their knowledge and skills; while providing the outstanding service to the end customer. Does this sound like you? Come join our team! What you’ll do Support GCS Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters Provide superior customer service to our clients and stakeholders Investigate, evaluate and settle Auto BI, Commercial General Liability Casualty and possibly some PD liability / E&O/ US claims with claimants or their representatives Ability to handle a varied pending, including files in both pre-litigation and litigation as well as the possibility of out-of-province claims. On litigation files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution High level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as required Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings Ensure file reserves are set on a timely and accurate basis, in line with company protocols Maintain control over expenses through pro-active handling techniques Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service; Provide instructions to vendors and TPA’s to adjust claims; Ensure vendors and TPA’s adhere to company policies and procedures; Clearly document and summarize file activity Understand and adhere to Aviva’s claim procedures and guidelines Ability to communicate and work well with other departments within Aviva What you’ll bring CIP or FCIP Industry designation preferred University Degree or College Diploma or equivalent Casualty technical work experience 7 + years previous claims experience; 5 + years of experience in Commercial Claims; with a strong knowledge of Casualty/Personal Lines Exposure to US claims/ E&O/ PD liability claims an asset Client interaction experience Technical competence in Commercial insurance Excellent verbal and written communication skills Computer proficiency; Excel, Word, PowerPoint, Outlook, ClaimCenter Sound decision making and problem solving skills Stand as an expert and provide in-depth advice to customers and other stakeholders for GCS Understand what matters to our customers Think critically and coordinate with all stakeholders to ensure you receive the best outcomes. You are hardworking and a self-motivated problem-solver What you’ll get Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Our vacation package starts at 4 weeks + the opportunity to buy an extra week. Exceptional Career Development opportunities. We’ll support your professional development education Hybrid working model Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation. We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
