JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. We offer flexible work policies that allow a healthy balance between personal and professional life. We invest in the development of our employees through training and growth opportunities. We foster an environment where every voice is heard and valued. The Opportunity This position works out of our Mississauga office in the Core Lab division . We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Under the supervision of the Customer Service & Support Manager, the Customer Service Representative is responsible for the accurate and timely processing of customer orders. He/She also provides customers with the proper information and assistance necessary in order to maintain good customer relations. He/She uses an on-line computerized order entry system in an accurate and timely fashion. He/She also investigates and resolves customer inquiries and complaints while maintaining good customer relations. What You’ll Do Monitors Order Entry system (ECC) system performance to ensure issues are dealt with in a prompt and effective manner. Initiate system enhancements for all division that the department supports. Responsible for managing and coordinating high value shipments and logistics. Responsible for high value accounts or divisions to ensure customer satisfaction. Considered Subject Matter Expert in the department and can perform and back up all Customer Service Rep duties and responsibilities. Required Qualifications 2 Year College Degree. 1 to 3 years of experience. Excellent communication skills. Logistics experience and cross border shipping. EDI – GHX and Intertrade. SAP System. Intermediate knowledge of MS Office (Word, Excel and PowerPoint). Written and Oral proficiency in English and French. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: CRLB Core Lab LOCATION: Canada > Mississauga : 6925 Century Avenue ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter
