TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Gestionnaire des réclamations - Lésions professionnelles Au sein d'une équipe matricielle, le gestionnaire des réclamations occupe un poste clé dans la gestion des relations clients et le traitement des dossiers de lésions professionnelles. Principales responsabilités : • Élaborer et mettre en œuvre des stratégies de gestion des réclamations • Conseiller les clients dans leurs efforts de réduction des coûts associés aux lésions professionnelles • Contribuer au développement d'une culture de santé et sécurité au travail • Assurer la liaison entre les clients et l'organisation concernant les dossiers de réclamations Le titulaire du poste contribue à l'amélioration continue des pratiques de gestion des lésions professionnelles par son expertise technique et ses compétences relationnelles. RESPONSABILITÉS Gestion des dossiers de lésions professionnelles • Assurer la saine gestion des lésions professionnelles pour votre portefeuille clients au sein d'une équipe matricielle • Établir, en collaboration avec les intervenants, les stratégies relatives à la gestion optimale des litiges en révision administrative Conseil et accompagnement client • Guider les clients dans leur processus d'amélioration continue visant la réduction de l'impact des lésions professionnelles sur leur performance organisationnelle et financière • Conseiller les clients dans leurs efforts de maintien du lien d'emploi et les accompagner lors des visites de postes dans le cadre de la réadaptation Développement de l'offre de services • Contribuer à bonifier l'offre de services intégrés en proposant aux clients des solutions permettant une meilleure prise en charge de la gestion SST (formations, expertises médicales, prévention, juridique, impartition, ergonomie, etc.) QUALIFICATIONS ET COMPÉTENCES REQUISES Formation et expérience • Baccalauréat en gestion des ressources humaines/relations industrielles ou DEC dans un domaine connexe (juridique, administration, ressources humaines) • 2 à 3 années d'expérience en gestion des lésions professionnelles au Québec • Maîtrise du processus d'ouverture et de suivi des dossiers à la CNESST (administratif et médical) ainsi que des règles régissant l'assignation temporaire Compétences professionnelles • Excellentes habiletés de communication verbale et écrite • Bonnes compétences en résolution de problèmes et identification de solutions • Capacité d'analyse et de synthèse développée • Sens de l'organisation pour gérer efficacement les priorités et les suivis • Autonomie et capacité d'adaptation • Esprit d'équipe et aptitudes collaboratives Atouts • Expérience en gestion des lésions professionnelles sur une base canadienne • Aptitudes informatiques, connaissances de SharePoint, Microsoft Teams et Suite Office 365 A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world. Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone. Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.
