We’re seeking a strategic, data-driven Product Manager to join our mission of revolutionizing customer engagement through AI-powered solutions. You’ll be at the forefront of shaping products that help businesses design, deploy, and optimize customer engagement strategies at scale.
This role offers the unique opportunity to work on cutting-edge AI/ML applications while driving measurable business impact. You’ll collaborate with strong engineering, design, and data science teams to build products that delight customers and drive exceptional business outcomes.
Duties and Responsibilities Include:
Product Strategy & Vision
Define and communicate product vision aligned with company objectives
Create and maintain compelling product roadmaps with clear milestones
Conduct competitive analysis and market research to identify opportunities
Stay ahead of industry trends in AI, personalization, and customer engagement
Cross-Functional Leadership
Partner with engineering teams to translate vision into technical requirements
Collaborate with UX/UI teams to create exceptional user experiences
Work with ML teams to incorporate AI/ML capabilities into product features
Build strong relationships with stakeholders across engineering, design, marketing, and sales
Product Execution
Maintain a well-groomed, prioritized backlog of features and improvements
Drive sprint planning, retrospectives, and continuous improvement in Agile environments
Ensure products meet high standards for performance, reliability, and user experience
Present product plans and progress to executive leadership
Experience:
5+ years of Product Management experience with a proven track record of launching successful products
1+ years of experience with AI/ML products, content personalization, or workflow automation
Experience working in Agile/Scrum environments with cross-functional teams
Proven track record of managing complex projects with demanding deadlines
Experience with data analysis and using metrics to drive product decisions
Strong understanding of software development processes and methodologies
Working knowledge of API design and integration principles
Understanding of cloud platforms and modern software architecture
Exceptional communication skills with the ability to influence stakeholders at all levels
Strong presentation skills for executive and team audiences
Proven ability to lead cross-functional teams without direct authority
Experience mentoring junior product managers and team members
Key Competencies:
Product Excellence
User-centric mindset: Deep empathy for users and ability to translate needs into solutions
Strategic thinking: Ability to see the big picture while managing tactical details
Innovation mindset: Comfort with ambiguity and ability to explore new opportunities
Leadership & Collaboration
Influence without authority: Ability to lead cross-functional teams through influence
Stakeholder management: Strong relationship-building skills across all levels
Conflict resolution: Ability to navigate competing priorities and find win-win solutions
Mentorship: Experience developing and coaching team members
Execution Excellence
Project management: Strong organizational skills and attention to detail
Agile expertise: Deep understanding of Agile principles and practices
Quality focus: Commitment to delivering high-quality products
Continuous improvement: Drive for ongoing learning and process optimization
