Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à careers@ontariohealth.ca. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours. To obtain a French translation of the following job posting, please email careers@ontariohealth.ca. Requests will be addressed within three business days, and the application window will be extended by three business days. At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care. What Ontario Health offers: Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type: Fully paid medical, dental and vision coverage from your first day a health care spending or wellness spending account a premium defined benefit pension plan three personal days and two float days annually three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years career development opportunities a collaborative values-based team culture a wellness program a hybrid working model participation in Communities of Inclusion Want to make a difference in your career? Consider this opportunity. Reporting to: Manager, Provincial Resource Centre - Organ Classification: Provincial Resource Centre Flow Navigator (full time) Worksite: based out of 482 Bay Street Schedule: Combination of weekday and weekend 12 hour night shifts (7pm -7 am) Number of positions: 2: 1 permanent full time and 1 permanent part time (0.50) Trillium Gift of Life Network (TGLN), part of Ontario Health, is responsible for the coordination of organ and tissue donation and transplantation in Ontario. Our mandate includes increasing public awareness of the importance of organ and tissue donation, education of health care professionals, and ensuring a safe and effective donation and transplant system in Ontario. Working collaboratively with our stakeholders and fostering organizational and individual growth, we value honesty, trust, respect and compassion. The Provincial Resource Centre (PRC) Flow Navigator is an integral member of the PRC Team and the provincial allocation and recovery system. The Flow Navigator is responsible for smooth and efficient patient case flow within the PRC after hours and on statutory holidays. The Flow Navigator is the designated team lead after hours, on weekends, and on statutory holidays and is the first point of contact for all PRC staff. The Flow Navigator is responsible for addressing any and all operational issues that arise in consultation with the Manager-on-Call. Responsibilities include the oversight of operations in the PRC after hours and on statutory holidays, coordination of patient flow, liaising with internal and external partners as needed, providing support to staff, and delegating case assignments to ensure safe, effective, quality patient care as it relates to organ allocation and recovery. Key areas of responsibility include: Facilitating patient flow throughout the provincial donation/transplant system Coordinating and organizing CSC, RTC, and SRC resources Stakeholder relationship management Supporting a safe and healthy work environment for the PRC Team Acting as a resource to staff, Transplant Support Physicians, Transplant Hospital Programs, ORNGE Air Ambulance, and other stakeholders Here is what you will be doing: Work collaboratively with the Manager-on-Call to effectively and safely utilize resources for quality patient case management and flow. Be easily accessible to staff to respond to requests for assistance and guidance when staff encounter complex situations that require expert support. Understand the process for organ referral, allocation, and recovery in Ontario. Experience with using OATS is preferred. Proactively identify issues and/or barriers to safe, quality patient case management and flow within the PRC and work with the Manager-on-Call to safely resolve the issues. Provide leadership with after-hours operational decision-making. Be knowledgeable about the Collective Agreement that governs the roles and responsibilities of staff in the PRC. Effectively coordinate CSC, RTC, and SRC resources according to patient flow needs. Facilitate regular communication with all teams ensuring optimal patient flow and case management. Lead bullet rounds during weekends and statutory holidays. Help build capacity in staff members through mentorship, interpretation of policy, and facilitating communication between partners. Participate in activities such as Joint Coordinator meetings, quality of care reviews, and other meetings that support overall organizational performance improvement. Complete both the RTC and CSC shift reports and distribute them at shift change. Monitor operational performance in the PRC. Coordination/Collaboration: Build relationships with the transplant community and partners to remain current on best practices, issues, and trends. Collaborate with experts, including flight personnel, clinicians, and service providers. Collaborate with internal stakeholders to support operational activities around organ allocation. Collaborate with OH colleagues to support and execute other activities as assigned. Relationship Management: Develop relationships with colleagues within the team, across the organization, and externally to understand best practices and issues, share information, and provide assistance in organ and tissue allocation processes. Demonstrate leadership and integrity in interactions with internal and external stakeholders. Collaborate with internal colleagues to ensure quality standards and other quality products are delivered on time and on budget. Here is what you will need to be successful: Education and Experience A Bachelor’s degree is required. Minimum of two years of demonstrated leadership experience in a healthcare environment preferred. Minimum of two years of experience in the Provincial Resource Centre at TGLN preferred Current certificate of registration as a Registered Nurse with the College of Nurses of Ontario is required. Knowledge and Skills A strong understanding of Ontario’s health care system, including gaps between actual and ideal care, reasons for these gaps, and potential mechanisms available to address them. Health care and/or flight industry experience. Excellent interpersonal and relationship-building skills, with demonstrated experience engaging and building relationships and consensus among diverse stakeholders. Proven ability to establish positive working relationships; must be team-oriented, possess a positive attitude, and work well with a broad network of teams, individuals, and stakeholders. A novel thinker who enjoys generating and exploring innovative ideas and solutions. Strong attention to detail to ensure accuracy. Demonstrated initiative and independence to take appropriate action and anticipate organizational needs. Ability to seek and weigh opinions and evidence, compromising where necessary on ways and means but not on principles or goals. Ability to deal effectively with colleagues, stakeholders, and the public from different disciplines with varying degrees of technical experience. Capacity to work effectively in a rapid-pace work environment. Ability to complete tasks, as assigned, in a timely manner with high-quality results. Rate of Pay: $38.21 -54.70 per hour Employment Type: Permanent Full- time Location: Toronto, Ontario (currently hybrid; subject to change) All applicants must be a resident of Ontario to be considered for roles at Ontario Health. Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities. Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours. Employment Type: Permanent Full time Contract Length: N/A Salary Band: SEIU - PRC Flow Navigator External Application Deadline Date: August 24, 2025 All applicants must be a resident of Ontario to be considered for roles at Ontario Health. Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities. Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Ontario Health is the provincial agency responsible for ensuring Ontarians receive high-quality health care services where and when they need them. Since it was established in June 2019, Ontario Health has brought together the strengths of many existing health care organizations to work together to build a better health care system for all Ontarians. Building on the expertise and knowledge of our people, we are committed to applying the best of what we collectively do, and in partnership with others, to transform the health system and improve the quality and delivery of care for patients, families, and health care providers.
