About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district. About the role: As a Massage Therapist at Four Seasons, you will deliver personalized, high- quality massage treatments to guests, ensuring a luxurious and rejuvenating experience that embodies the brand’s standards of excellence. This role requires a deep understanding of various massage techniques, a guest- focused approach, and a commitment to maintaining a professional, serene environment. You will also contribute to the overall spa experience by promoting wellness offerings and supporting the team in creating a memorable experience for all guests. What you will do: Client Consultation & Treatment Conduct thorough consultations to understand guest needs, health concerns, and preferences. Provide a variety of massage services, such as Swedish, deep tissue, and specialty treatments, tailored to guest preferences. Educate guests about the benefits of treatments and recommend personalized spa programs. Spa Environment Maintenance Maintain a clean, organized, and welcoming treatment room, adhering to Four Seasons’ standards. Ensure proper sanitization of equipment and restocking of products. Uphold a tranquil and professional atmosphere in the spa. Guest Interaction & Service Excellence Handle all guest interactions with warmth, professionalism, and discretion. Promote other spa services and wellness programs, encouraging guests to explore the full range of offerings. Anticipate guest needs and exceed expectations through thoughtful and attentive service. Team Collaboration & Compliance Work harmoniously with colleagues and supervisors to ensure seamless spa operations. Participate in regular team meetings and training sessions to stay informed about spa updates, trends, and protocols. Comply with all health, safety, and operational standards to maintain a secure environment for guests and staff. What you will bring: Valid CMTO certification. A minimum of 2 years of experience in a luxury spa or resort setting. Proficiency in English, with excellent communication skills. Strong knowledge of anatomy, physiology, and various massage techniques. Exceptional organizational skills, attention to detail, and a high level of professionalism. A passion for wellness and a genuine commitment to guest satisfaction. Physical stamina to perform multiple treatments and ability to handle equipment safely. What we offer: Paid time off, including vacation days, floating days, and sick days Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide Complimentary meal per shift in our employee dining room, OASIS Complimentary dry cleaning of uniforms Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs Monthly Employee Recognition celebrations and Bi-Annual Employee Parties ... and more! Schedule & Hours: The ideal candidate will have an open work schedule and able to work weekdays, weekends, and holidays. We look forward to receiving your application! Successful candidates must possess legal work authorization in Canada. Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
