As a Lead Analyst on the Premier Support Team, you will play a pivotal role in supporting the information security and compliance requirements of our top-tier customers. You will engage directly with customers, internal stakeholders, and subject matter experts to provide exceptional support and transparency on security and compliance issues. This position combines elements of account management with deep expertise in cybersecurity, compliance, and audit processes. About the Role Engage and support security and compliance inquiries from Premier and top-tier customers to meet Customer Trust program goals. Develop, maintain, and enhance the Customer Trust program for Premier Customers, ensuring alignment with evolving business and regulatory requirements. Proactively provide key security and compliance information to Premier Customers, building trust and transparency. Lead customer conversations throughout the audit lifecycle, including negotiating requirements, preparing and presenting evidence, and responding to questions. Meet with customers to support on-site and virtual audits, responding to enterprise- and product-level questions. Serve as a primary point of escalation for Premier Customers, resolving complex or sensitive issues with professionalism and urgency. Cultivate strong relationships with internal customer-facing stakeholders and subject matter experts across business and technology functions. Review and approve responses and evidence prepared by other team members to ensure quality, accuracy, and consistency. Develop and mature processes to increase efficiency, improve risk awareness, and ensure compliance with regulatory and contractual obligations. Capture customer feedback and identify opportunities for process, resource, or product improvements. Track, verify, and collect data for reporting and metrics purposes; communicate status and findings to stakeholders at all levels. Support and guide the remediation of open customer findings and control gaps. Deliver processes and services consistently and accurately to achieve business and departmental goals. Stay abreast of industry trends and best practices in information security, risk, and compliance. About You Bachelor’s degree in a STEM, IT, Information Security, or related discipline. 5+ years of experience in information security, IT audit, risk management, or customer-facing security/compliance roles (Big 5, financial services, or consulting experience a plus). Relevant professional certification(s) (e.g., CISSP, CISA, CISM, GSEC, ITIL) preferred. Broad understanding of information security concepts, frameworks (e.g., NIST, SOC2, ISO 27001), and risk assessment methodologies. Experience leading or supporting customer security audits, including preparing evidence and managing audit processes. Excellent verbal and written communication skills; ability to articulate complex security topics to both technical and non-technical audiences. Strong customer management skills, with experience building trust and rapport with enterprise clients. Proven ability to work effectively with stakeholders at all levels, driving consensus and influencing outcomes. Strong critical thinking, group facilitation, and problem-solving abilities. Experience developing security standards, educational resources, or customer-facing documentation is a plus. Experience working in a matrixed, global environment. Ability to travel up to a few weeks per year as needed. Must have unrestricted authorization to work in the United States (if required for travel). Willingness to submit to a background investigation, including verification of past employment, criminal history, and educational background. #LI-LB1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $99,400 - $184,600. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com. Thomson Reuters informs the way forward by delivering trusted content and technology that professionals and institutions need to make the right decisions. We are modernizing the pillars of society through the digitalization of the tax and legal professions, the free press, commerce, and the rule of law, and elevating the way professionals and institutions work. Discover how Thomson Reuters approaches AI innovation as Chief Product Officer David Wong breaks down the essential components.
