Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply. If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar). JOB SUMMARY: Under the supervision of the clinic management, the office assistant/ second secretary provides administrative and clerical support within a private dental practice. The incumbent performs moderately to tasks using general instruction, assists the main secretary in day-to-day operations, and may act as a replacement in their absence. Hiring Unit: Dental Medicine and Oral Health Sciences Position Summary: 1. Confirms patient appointments via phone and email. 2. Books new and follow-up appointments, ensuring schedule accuracy and patient flow. 3. Answers incoming phone calls and voice messages, relaying information promptly and professionally. 4. Responds to emails from patients, insurance companies, and other external contacts. 5. Sending patient’s files and x-rays when demanded. 6. Processes patient billing and payment transactions accurately. 7. Communicates with insurance companies to verify coverage and submit claims. 8. Coordinates with dental laboratories for case submissions, pickups, and deliveries. 9. Supports the main secretary in daily administrative operations and may fully replace them when needed. 10. Maintains patient con?dentiality and ensures compliance with clinic protocols and privacy regulations. 11. Performs additional administrative tasks as assigned. Other Qualifying Skills and/or Abilities • High School Diploma or equivalent. • Minimum of 1-2 years of relevant experience in an administrative or clinical office setting, preferably in a healthcare or dental environment. • Familiarity with dental software systems (e.g., Abeldent,Dentrix, or equivalent) is an asset. • Strong organizational, communication, and multitasking skills required. • Ability to work independently and as part of a team. Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located. Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (qualifier) on a scale of 0-4. For a definition of our language proficiency levels, please click here. Minimum Education and Experience: High School Diploma 2 Years Related Experience Hourly Salary: (AMUSE C) $20.00 Estimated Number of Work Hours per Week: 35 (Full time) Position Start Date: 2025-08-07 Position End Date: 2026-02-18 Deadline to Apply: 2025-08-14 This position is covered by the AMUSE collective agreement. McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca. Located in one of the world’s great multicultural and multilingual cities, McGill University is internationally recognized for its excellence as a leading institution of higher education and research. For nearly 200 years, through the work of dedicated people, McGill has been breaking ground in diverse fields and contributing solutions to some of the world’s most significant issues. McGillians are proud to be part of a community that is both global and local, inspired by challenge and committed to shaping a better future. McGill received a Platinum STARS rating in sustainability, is among Canada’s greenest employers, and is a top Montreal Employer. Grandescunt Aucta Labore. By work, all things increase and grow. Find a sense of purpose. Develop your future. Join us today.
