Director, Data and AI
Travel is not just about the destination; it's about every memory made along the
way. We are dedicated to shaping the future of travel by partnering with 200+
airline, hospitality, cruise, passenger rail, and financial services companies
to create new, meaningful revenue streams through incredible customer
experiences. Rooted in our core values of being ambitious, innovative, and
collaborative, we are driven to continuously raise the bar, exceed expectations,
and bring out the best in everyone, fostering a culture where we believe we are
better together, working towards an extraordinary future in travel. Come help us
transform everyday travel into extraordinary experiences.
ABOUT THE ROLE:
The Director, Data and AI is a technical and strategic leader who will drive the
organization's Corporate data and AI initiatives, with a focus on AI Agents,
Generative AI, and other AI applications. This role requires a deep
understanding of data science, artificial intelligence, and machine learning, as
well as the ability to translate complex technical concepts into actionable
business strategies. The ideal candidate will have a proven track record of
leading successful data and AI projects, building high-performing teams, and
fostering a culture of innovation.
WHAT YOU WILL BE DOING:
Contribute and execute the organization's data and AI strategy, with a focus on
AI Agents, Generative AI, and other AI applications: Define the delivery goals,
and roadmap for data and AI initiatives, ensuring alignment with overall
business objectives and metrics.
Develop [http://metrics.Develop] and maintain performance and cost metrics of
data and AI platform
Lead the AI team: Build and mentor a team of MLOps Engineers, and other
specialists, fostering a collaborative and high-performing environment.
Collaborate with the Data Engineering leader to help execute the Data and AI
strategy Identify and prioritize data and AI opportunities: Collaborate with
Plusgrade’s business stakeholders (Finance, Legal, HR and Technology, Business
Operations) to identify opportunities to leverage data for advanced analytics
and AI to drive business value.
Oversee the development and deployment of data and AI solutions: Manage the full
lifecycle of data and AI projects, from ideation to deployment and monitoring.
Ensure data quality and governance: Establish and enforce data quality standards
and governance practices, ensuring data accuracy, integrity, and security.
Stay abreast of emerging data and AI trends: Monitor the latest developments in
data science, artificial intelligence, and machine learning, and identify
opportunities to apply them to the organization.
Build and maintain relationships with key stakeholders: Collaborate with
business leaders, IT, corporate security and other stakeholders to ensure
alignment and support for data and AI initiatives.
Communicate effectively with technical and non-technical audiences: Translate
complex technical concepts into clear and concise language that can be
understood by all stakeholders.
YOU ARE SOMEONE WITH:
Advanced degree in a relevant field: Master's or Ph.D. in computer science, data
science, statistics, or a related discipline
Extensive experience in data and AI: Proven track record of leading successful
data and AI projects, with a deep understanding of data science, machine
learning, and artificial intelligence, especially in AI Agents, Generative AI,
and other AI applications.
Strong leadership and management skills: Ability to build and manage
high-performing teams, with a focus on collaboration, innovation, and results.
Excellent communication and interpersonal skills: Ability to communicate
effectively with technical and non-technical audiences, and build strong
relationships with key stakeholders.
Strategic thinking and problem-solving skills: Ability to think strategically,
identify opportunities, and solve complex problems.
Passion for data and AI: A strong interest in the potential of data and AI to
transform businesses and industries.
Key Competencies
Data Science: Expertise in data mining, statistical analysis, machine learning,
and other data science techniques.
Artificial Intelligence: Deep understanding of AI concepts, including natural
language processing, computer vision, and deep learning.
Machine Learning: Proficiency in machine learning algorithms and frameworks
Data Engineering: Knowledge of data warehousing, data pipelines, and data
governance.
Cloud Computing: Experience with cloud platforms and services, such as AWS,
Azure, and GCP.
Business Acumen: Understanding of business operations and the ability to
translate technical concepts into business value.
Experiences and Skills
Extensive experience in providing technical management to one or more software
delivery teams, with experience working in Agile environments
Experience in managing and implementing AI and Gen AI capabilities
(medium-to-large scale initiatives)
Bachelor’s degree (Computer Science or a technical degree preferred); Master’s
degree is a plus
Expert knowledge of AI, Gen AI, Software Development Life Cycle, and cloud
platforms
Deep understanding and application of project management tools and methodologies
Ability to rationalize design decisions clearly and objectively and challenge
engineering teams to produce their best work
Familiarity with the following technologies:
GenAI Services (AWS Bedrock and Sage, GCP Vertex, Azure OpenAI)
LLM Models (GPT-4.0, Gemini, Llama)
Orchestration (Native Python, Semantic Kernel, Langchain)
Vector Databases
PythonObservability (Langfuse)
Cloud platforms (AWS, GCP, Azure)
UI (React & Next.js)
Experience with the following technologies:
AWS and GCP Machine Learning
Additional Skills
Programming: Proficiency in Python, R, or other programming languages
Data Visualization: Ability to create clear and compelling data visualizations
Project Management: Experience in managing data and AI projects.
Understanding of both client needs, and industry needs as they relate to
specific Gen AI software solutions
WHAT YOU’LL LOVE ABOUT US:
??RRSP/401(k) Matching
??Comprehensive health plans
??Flexible Paid Time Off
??Annual upgrade credit
??????Annual physical wellness credit
??Annual mental wellness credit
?? Parental Leave Top Up
?? Adventure Pass
OUR PROCESS:
Plusgrade is an equal opportunity employer committed to providing an accessible
recruitment process. We welcome applications from all qualified individuals and
are committed to equal employment opportunity regardless of gender identity or
expression, race, ethnic origin, creed, place of origin, age, sex, marital
status, physical or mental disability, sexual orientation, and any other
category protected by law. Upon request we will provide accommodation for
applicants with disabilities. [http://disabilities.We]
We [http://disabilities.We] believe in diversity and inclusivity and that is why
our interview process is designed for a positive candidate experience and to
ensure every candidate is evaluated equally. All applications will be reviewed
from our Talent Team and the successful candidate(s) will go through the
following recruitment process:
Recruiter Phone Interview
Hiring Manager Interview
Team Interview
All candidates will be provided with feedback regardless if they pass or didn’t
pass any of our interview stages. All your information will be kept
confidential.
\n
\n
