At PointClickCare our mission is simple: to help providers deliver exceptional
care. And that starts with our people. As a leading health tech company that’s
founder-led and privately held, we empower our employees to push boundaries,
innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+
integrated partners, our platform serves over 30,000 provider organizations,
making a real difference in millions of lives. We also reinvest a significant
percentage of our revenue back into research and development, ensuring our
employees have the resources to innovate and make a lasting impact. Recognized
by Forbes as a top private cloud company and honored as one of Canada’s Most
Admired Corporate Cultures, we offer flexibility, growth opportunities, and
meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter
healthcare future; one that is human-first and accelerated by AI to create
meaningful and lasting change. Employees harness AI as a catalyst for
creativity, productivity, and thoughtful decision-making. By integrating AI
tools into our daily workflows, collaboration is enhanced, outcomes are
improved, and every team member has the proficiency to maximize their impact. It
all starts with our hiring practices where we uncover AI expertise that
complements our mission, and we continue to invest in training and development
to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To
learn more about PointClickCare, check out Life at PointClickCare
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Travel to Office expectations
For Remote Roles: As this role is remote, there will be in-office events that
will require travel to and from the Mississauga and/or Salt Lake City office.
These will include, but not limited to, onboarding, team events, semi-annual and
annual team meetings.
For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside
within commutable distance to the office/location specified in the job listing.
This will include, but not limited to, weekly/bi-weekly/monthly events in the
office with your specific team. This is a requirement for this role.
Job Summary
We are looking for a Senior Application Engineer with deep Salesforce
Development and Admin experience who can also help other team members
troubleshoot any Git and DevOps related issues. At PointClickCare, you need to
be a stellar accountable team player with a continuous learning mindset and
understand what it means to be a member of a high performing team. Reporting to
the Sr. Manager of Application Operations Engineering, the Senior Application
Engineer brings over 5 years of experience and knowledge designing, developing,
and maintaining configuration and custom applications that integrate with core
applications like Salesforce or NetSuite and any connected apps, and they are
very familiar with versioning systems like GitHub, and Salesforce DevOps
pipelines and tools like Copado.
To succeed as a Senior Application Engineer at PointClickCare, you have the
experience of utilizing your skills without guidance, you are highly autonomous
and comfortable coaching others on the team. You will debug standard to complex
issues related to the applications you are developing for or for your team. As
the Senior Application Engineer, you will also be involved in the development of
technical documentation, managing our DevOps pipeline, onboarding and training
team members, peer reviewing builds developed by other team members at the same
level or lower level. You will provide training and consultation related to the
systems and processes developed by the ESA team for our business partners and
support both transformational projects, high priority enhancements and resolve
standard to high complexity incidents to quickly deliver value to the business.
What your day-to-day will look like
•Own and troubleshoot the DevOps pipeline(s) for Salesforce and connected apps.
We use Copado for DevOps.
•Be the go-to person for troubleshooting Git issues – be a GitHub expert user.
•Execute standard to complex tasks in the application development life cycle
using languages like Apex, JavaScript, SuiteScript, Python, etc., etc., relevant
to the core applications (Salesforce, NetSuite, Billing Platform, etc.) and
connected or integrated apps so familiarity with the following apps is highly
desired: Kantata, Conga, Gainsight, Qualtrics, Gong, TaskRay, Adobe, Quip,
Marketo, LeanData, OmniStudio, Revenue Cloud, CPQ, etc.
•Identify and lead opportunities to mature DevOps processes across our teams and
improve the pipeline (s).
•Onboard and coach Junior - Intermediate application engineers and your peers –
including peer reviewing their work, providing feedback, approving pull requests
and providing guidance as needed.
•Automate tasks through appropriate tools and scripting including working with
the Test Lead to build and enhance our automated test scripts.
•Perform unit tests for your builds and collaborate with BAs and Test Lead to
create accurate and quality test scripts.
•Analyze, troubleshoot, and debug systems for standard issues
•Exercise independent judgement in methods, techniques and evaluation criteria
for obtaining results and solving standard to complex problems in the
development pipeline.
•Be an AI collaborator in your team to gain team buy-in for adopting use of AI
agents to save time, reduce waste and improve efficiency to deliver value to
customers faster
•Provide standard consultations for business partners, solution design and
implementation in business departments following application best-practices and
leveraging the maximum benefit from systems while minimizing customizations and
technical debt.
•Create and maintain technical documentation for all builds produced
•Collaborate with business analysts, end-users, and other stakeholders to refine
and understand business requirements.
•Groom tickets in preparation for sprint planning
•Actively monitor and resolve technical debt
•Perform other tasks and duties as assigned
Qualifications we are looking for
•Solid Experience writing clean code that performs well at scale using Apex,
JavaScript, etc
•Solid Experience with Salesforce integrations and external system integrations
•Expert in DevOps processes and tools like Copado
•Expert understanding of Git (GITHUB) and troubleshooting standard versioning
and DevOps issues
•Proficient in Agile methodologies (Scrum/Kanban) to iteratively deliver
standard solutions
•Solid experience with automated testing frameworks (e.g. PMD, Copado CRT)
•In-depth understanding of Salesforce data models, security, and governor limits
•Excellent organization, critical-thinking and self-management skills
•A continuous learner – you must enjoy acquiring and sharing knowledge and
wisdom with others
•Solid Team player and coach to partner with cross-functional teams and other
areas of practice like BA, QA & Operations
•Communicates standard - complex ideas, anticipates potential objections and
persuades others, often at team level, to adopt a different point of view
•Proven experience as a great Intermediate Application Engineer
Certifications:
Salesforce Certified Platform Developer I & II (required)
Salesforce Advanced Administrator certification (required)
Salesforce Certified Application/Systems Architect (desired)
Copado Fundamentals Certifications (desired)
•BSc/BA in Computer Science, Engineering, or a related field or equivalent work
experience
Bonus points for:
•Experience working on a SaaS product
•Experience with Salesforce Lightning Design System (SLDS) or other UI
frameworks like React, Vue.js [http://Vue.js], or Angular
•Standard understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud,
Agentforce, and Salesforce Einstein
•Experience working with AWS, Azure, or other cloud platforms.
•Experience working with Service-Oriented Architecture (SOA) and SaaS product
development
•Knowledge of SAML, OAuth, and OpenID Connect for authentication and
authorization
•Experience with on-call responsibilities for production-grade systems.
•Understanding how to solve the dysfunctions of a team (trust, conflict,
commitment, accountability and team results)
Generative AI Code Assistants - Use of Generative AI Code Assistants (e.g.
Github Copilot) and knowledge of latest Generative AI Model capabilities would
be an asset.
LI-Remote
LI-AJ1
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$112,500 - $125,000 a year
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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity
without discrimination or harassment on the basis of race, religion, national
origin, status, age, sex, sexual orientation, gender identity or expression,
marital or domestic/civil partnership status, disability, veteran status,
genetic information, or any other basis protected by law. PointClickCare
welcomes and encourages applications from people with disabilities.
Accommodations are available upon request for candidates taking part in all
aspects of the selection process. Please contact recruitment@pointclickcare.com
should you require any accommodations.
When you apply for a position, your information is processed and stored with
Lever, in accordance with Lever’s Privacy Policy
[https://www.lever.co/privacy-policy]. We use this information to evaluate your
candidacy for the posted position. We also store this information, and may use
it in relation to future positions to which you apply, or which we believe may
be relevant to you given your background. When we have no ongoing legitimate
business need to process your information, we will either delete or anonymize
it. If you have any questions about how PointClickCare uses or processes your
information, or if you would like to ask to access, correct, or delete your
information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com [recruitment@pointclickcare.com]
PointClickCare is committed to Information Security. By applying to this
position, if hired, you commit to following our information security policies
and procedures and making every effort to secure confidential and/or sensitive
information.
