At PointClickCare our mission is simple: to help providers deliver exceptional
care. And that starts with our people. As a leading health tech company that’s
founder-led and privately held, we empower our employees to push boundaries,
innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+
integrated partners, our platform serves over 30,000 provider organizations,
making a real difference in millions of lives. We also reinvest a significant
percentage of our revenue back into research and development, ensuring our
employees have the resources to innovate and make a lasting impact. Recognized
by Forbes as a top private cloud company and honored as one of Canada’s Most
Admired Corporate Cultures, we offer flexibility, growth opportunities, and
meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter
healthcare future; one that is human-first and accelerated by AI to create
meaningful and lasting change. Employees harness AI as a catalyst for
creativity, productivity, and thoughtful decision-making. By integrating AI
tools into our daily workflows, collaboration is enhanced, outcomes are
improved, and every team member has the proficiency to maximize their impact. It
all starts with our hiring practices where we uncover AI expertise that
complements our mission, and we continue to invest in training and development
to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To
learn more about PointClickCare, check out Life at PointClickCare
[https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpointclickcare.com%2Flife-at-pointclickcare%2F&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586947941%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=dIKtrMG7L0sb%2FfLrFRvhcZAmfqfNXTXDTvMsoJkwGvM%3D&reserved=0] and
connect with us on Glassdoor
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LinkedIn
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Travel to Office expectations
For Remote Roles: As this role is remote, there will be in-office events that
will require travel to and from the Mississauga and/or Salt Lake City office.
These will include, but not limited to, onboarding, team events, semi-annual and
annual team meetings.
For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside
within commutable distance to the office/location specified in the job listing.
This will include, but not limited to, weekly/bi-weekly/monthly events in the
office with your specific team. This is a requirement for this role.
We're Hiring: Intermediate Site Reliability Engineer SRE – AI Reliability &
Automation
Are you a software engineer passionate about building intelligent systems that
make infrastructure smarter, faster, and more resilient?
Join us as we reimagine operational engineering through AI-first principles. In
this role, you’ll design and implement AI-powered solutions that drive
observability, automate incident response, and optimise cloud-native platforms.
This is more than a traditional SRE role — it’s a chance to engineer the future
of reliability using machine learning, generative AI, and predictive analytics.
What You’ll Work On
AI-Driven Observability
•Build ML-based anomaly detection and pattern recognition systems.
•Enhance telemetry with smart tagging and metadata for better AI insights.
Intelligent Automation
•Develop event-driven workflows and self-healing systems using AI triggers.
•Automate incident response with generative AI and custom AI agent
orchestration.
Predictive Reliability
•Use time-series forecasting and predictive modelling to anticipate failures.
•Optimise infrastructure with AI-powered autoscaling and cost-aware resource
allocation.
Software Engineering for Resilience
•Build scalable, fault-tolerant systems in a cloud-native environment.
•Participate in on-call rotations and lead incident response for critical
systems.
•Skilled in API integration for streamlined data exchange and system
connectivity.
Team Enablement
•Run internal AIOps workshops and help teams adopt AI maturity models.
•Champion responsible AI practices and ethical automation.
Tech Stack & Skills
•Languages: Python, Java, Bash, Terraform
•Platforms: Azure, Kubernetes, Docker
•Tools: Datadog, Prometheus, AppDynamics, ELK, GitHub Actions
•ML/AI: MCP framework, AI agents, Vector store, Agent orchestration (LangChain),
RAG
•CI/CD: Jenkins, ArgoCD, Spinnaker
•Databases: SQL Server, PostgreSQL, MySQL
You’ll Thrive If You Have
•5+ years experience in software engineering.
•Experience with SRE principles.
•Experience with AI/ML in production environments
•A passion for automation, intelligent systems, and operational excellence
•Strong debugging, problem-solving, and system design skills
Bonus Points
•Experience with AIOps platforms.
•Contributions to open-source or AI communities
•Familiarity with Responsible AI frameworks
•Participation in AI hackathons or conferences
This is your opportunity to code with purpose — building systems that think,
learn, and adapt. If you're excited about the fusion of software engineering and
AI, let’s talk.
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$109,000 - $118,000 a year
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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity
without discrimination or harassment on the basis of race, religion, national
origin, status, age, sex, sexual orientation, gender identity or expression,
marital or domestic/civil partnership status, disability, veteran status,
genetic information, or any other basis protected by law. PointClickCare
welcomes and encourages applications from people with disabilities.
Accommodations are available upon request for candidates taking part in all
aspects of the selection process. Please contact recruitment@pointclickcare.com
should you require any accommodations.
When you apply for a position, your information is processed and stored with
Lever, in accordance with Lever’s Privacy Policy
[https://www.lever.co/privacy-policy]. We use this information to evaluate your
candidacy for the posted position. We also store this information, and may use
it in relation to future positions to which you apply, or which we believe may
be relevant to you given your background. When we have no ongoing legitimate
business need to process your information, we will either delete or anonymize
it. If you have any questions about how PointClickCare uses or processes your
information, or if you would like to ask to access, correct, or delete your
information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com [recruitment@pointclickcare.com]
PointClickCare is committed to Information Security. By applying to this
position, if hired, you commit to following our information security policies
and procedures and making every effort to secure confidential and/or sensitive
information.
