Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day. Out-of-Scope Permanent, Full-Time Location – Edmonton or Calgary Close Date: Tuesday, August 5, 2025 Work Location: This role is eligible for hybrid – this means you’ll have the flexibility of working from home and in the office, on a scheduled rotation once training requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time. The successful candidate will be responsible for investigating, evaluating and settling property insurance claims for SGI CANADA (AB & BC). In this role you will collect, review and analyze claims information to determine damage and values; interprets applicable acts, regulations and policy coverages; and negotiates claims settlement. Key Accountabilities Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned. Claims Investigation and Adjusting Conducts interviews to establish and adjust reserves for claims Investigates, examines, negotiates and settles moderately complex property and commercial claims. Assigns and provides direction to Independent Adjusters and other service providers on claims when required. Administers claim payments and settlements. Recognizes, determines and pursues subrogation and salvage opportunities. Confirms coverage in accordance with policy wordings and applicable legislation and regulations. May conduct site visits to determine the scope of the damage or loss. Prepares files for legal action and represents the interests of the company in legal proceedings and/or other judicial, legal institutional, or regulatory groups or bodies. Ensures required forms and documents are completed and maintains claim records and files in accordance with corporate standard and provincial regulations. Engages appropriate expertise when needed to assess risk and coverage application as per company guidelines. Responds to inquiries for challenging claims and advances to appropriate company representatives where added authority or input is required. Responds to complex issues arising through claims handling and offers suggestions for equitable resolution. Customer Experience Addresses coverage decision responses and payments in a concise and timely fashion. Provides updates and information to all stakeholders to promote transparency and efficiency in the claims handling process. Anticipates client needs and seeks to find solutions while adhering to company guidelines. Relationship Management Develops and maintains relationships and communication with broker partners to promote trust and confidence in claims processes and procedures. Participates in and supports a team environment where collaboration and input is valued and respected by its members. Acquires new information from industry sources and proposes ideas for process improvement and efficiencies. Leadership Actively contributes to and supports a culture of a high performing workforce. Participates in divisional succession plans, ensuring ongoing professional and career development and supports development of others. Supports a culture of leadership accountability to effectively deliver on strategic and corporate strategies. Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities. Corporate Management Enables the success of programs and policies that are in alignment with corporate, strategic and divisional strategies. Manages risk in area of authority. Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility. Education & Experience A two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business. 3 – 5 years’ experience in residential, commercial and liability claims handling. Knowledge, Skills and Abilities Knowledge of AB & BC property insurance legislation and regulations Knowledge of property insurance policy wording. Knowledge of the principles and practice of insurance and techniques related to the settlement of claims. Skill in determining actual cash values, depreciation, repair and replacement costs applicable for property claims. Time management skills with the ability to prioritize workload and meet strict deadlines. Verbal and written communication skills, interpersonal and negotiation abilities and organizational skills. Behavioural Competencies Leader Level 2 – Applies (Self & Others) Accountability - Goes Beyond Basic Expectations to Implement Customer/Partner Focused Solutions Business Acumen - Applies Business Fundamentals and Thinks in Future-Oriented Terms Change Agility - Is Nimble; Shifts Gears Quickly and Comfortably Leadership - Leads Self and Others Posting Close Date: August 5, 2025 As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role. SGI has offered affordable insurance products and great service to our customers since 1945. SGI has 2 distinct operations — the Saskatchewan Auto Fund and SGI CANADA. The Auto Fund is Saskatchewan’s compulsory auto insurance program, operating the driver licensing and vehicle registration system. SGI CANADA is the property and casualty insurance division which offers products in Saskatchewan, British Columbia, Alberta, Manitoba and Ontario through a network independent insurance brokerages. SGI and SGI CANADA are Crown corporations, owned by the Government of Saskatchewan. Our culture is one of personal accountability, where all of us are empowered to be leaders. We encourage a growth mindset that sees change as an opportunity to learn, innovate and continuously improve. We value respectful collaboration and open communication where your voice is welcome and appreciated. Each of us has a role in SGI and SGI CANADA’s success and we acknowledge everyone’s contributions. We care about each other. We treat one another with kindness and celebrate each person’s uniqueness so we can all be our authentic selves at work. That’s because diversity, equity and inclusion are foundational to our culture and who we are. Different backgrounds and perspectives make for a vibrant and creative community where innovation flourishes. We offer more than a paycheque (although we do provide competitive pay!). Everyone at SGI and SGI CANADA enjoys great benefits, perks and options to balance work and everything else life sends their way. We also believe in you and your future career aspirations. Regardless of where you start, SGI and SGI CANADA will invest in you by supporting education, accreditation and professional development. If you have been referred for a job in our career section, please ensure you are using the referral link to submit your application. The link will trigger automatically to the email address provided by the referrer. If you have not received the link in your inbox, verify your spam/junk folder or reach out to the Employee who is referring you for the job opportunity to obtain the link. Failure to use the referral link will result in your application not being registered as a referral.
