Job Summary Job Description What is the Opportunity? As a Payment Resolution Officer, you will be responsible for accurate, timely and complete processing of payment transactions. You will also be responsible to effectively analyze issues and provide resolution to escalated vendor and business partner inquiries, using expert knowledge of accounts payable processes. You will identify continuous improvement opportunities, develop action plans and solutions as well as provide support to AP processors for escalations on accounts payable transactions. What will you do? Take ownership and accountability for the resolution of issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing vendor/business partner concerns Provide consistent and high-quality service in processing of payment transactions within established benchmarks contributing to achievement of service levels Ensure all documents/data are examined for completeness and accuracy, and take appropriate steps to correct any errors or omissions Proactively identify and recommends solutions to recurring errors and service gaps; acts as a referral point/Subject Matter Expert (SME) for sales and service RBC employees Maintain generic mailboxes to ensure inquiries are answered promptly, within Service Level Agreement and assist in cross training of other team members as needed Exercise due diligence in following operational risk policies, procedures, standards and guidelines Assist in reviews of procedure documents, audit requests and SOX review What do you need to succeed? Must-have: 1-2 years of operations experience in a financial sector environment Knowledge of Accounts Payable processes Great organizational and multitasking skills and ability to prioritize activities to ensure objectives are met Proficient in Microsoft suite of applications, intermediate to advanced excel Knowledge of all Regulatory and Compliance rules, Internal Audit reviews Nice-to-have: Knowledge of SAP, PeopleSoft, Great Plains, T24, RIMMS and/or RIBs Exposure to Lean Six Sigma (LSS) or process improvement University or college degree in accounting, finance, business preferred What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to take on progressively greater accountabilities #LI-Post Job Skills Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management Additional Job Details Address: 120 WESTERN PKY:BEDFORD City: BEDFORD Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-07-29 Application Deadline: 2025-08-15 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
