Accounts Receivable Representative - Pfaff APC, Vaughan, ON L4K 4L1 Accounts Receivable Representative The Accounts Receivable (AR) Representative is a liaison between Lithia Motors, Inc. and its customers. The role is responsible for providing stellar customer service as it relates to both the efficient and timely collection of service and parts customer receivables as well as the professional response to inquiries regarding those receivables. The AR Representative reports to the Accounts Receivable Supervisor. Responsibilities Monitor customer accounts daily to identify aged receivables and contact customers for payment. Keep detailed records and reporting on collection activity including updating systems and trackers. Receive in-bound AR related calls. Resolve billing issues. Research and respond to inquiries from service and parts customers, Lithia stores and internal customers within the timeframe that aligns with established service level agreements. Other duties as assigned. Skills and Qualifications The following knowledge, skills and abilities are needed to be successful in this position: Strong attention to detail and sense of urgency. Excellent communication skills (both written and oral). Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate. Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Time Management – ability to prioritize workload and manage one’s own time. Previous customer service experience. Experience with outbound calls or collections is valuable. Competencies Integrity – Demonstrates a consistent adherence to strong moral and ethical principles and values. Honest, respectful, trustworthy, responsible, and helpful. Work Ethic – The determination and diligence to work hard and deliver accurate, timely and consistent results. Team Player - Supports the overall efforts of the team to accomplish departmental and Company goals and objectives. Embraces Lithia’s values of earn customers for life, improve constantly, take personal ownership, and have fun. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Up to 1/3 of time: standing, walking, lifting up to 25 pounds Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing Reasonable accommodations may be made to enable individuals to perform the essential functions. NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.
