Axonify is the leading learning and enablement platform, redefining frontline
performance and empowering companies to achieve unmatched customer experience
(CX), higher sales, improved workplace safety, and lower turnover.
We are an AI-first solution, deeply committed to leveraging technology to solve
real-world challenges for frontline teams. Our platform transforms slow,
inconsistent, or unscalable work processes by integrating thoughtful AI, brain
science, and personalized development. This approach ensures genuine impact,
helping over 4 million people in 160+ countries unlock their full potential and
achieve next-level performance. Our industry-leading 83% engagement rate
demonstrates the power of our SaaS platform, which is built on a robust,
future-ready AI foundation emphasizing crystal-clear data, continuous growth,
and rigorous quality.
If you thrive on turning challenges into opportunities, believe in the
collective power of "we," aren't afraid to innovate with a "Let's try this"
attitude, and are ready to help us lead the charge in AI-driven enablement, we
want to talk to you. Let's change the game together!
We’re looking for a Customer Solutions Manager, to manage the ongoing success of
our Strategic Customers across the lifecycle of their customer journey with
Axonify.
As a key member of the Customer Success team, reporting to the Director,
Customer Solutions, this role will act as the project lead to provide strategic
and continuous solutions for our high value customers. This role must
demonstrate our core values daily and provide best-in-class consultative and
customer-focused solutions to ensure our customers get the most out of their
experience with Axonify. Working strategically to measure and proactively
consult with customers in our core areas of expertise, including learning
experience, platform optimization, strategic execution, and program governance.
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The impact you'll have:
- Partner with internal teams and make decisions on the best approach for
customer solutions.
- Manage creative and strategic solutions to proactively solve challenges
before they become problems.
- Manage a portfolio of customer projects which may span one or multiple lines
of business.
- Support technical conversations and tasks with strategic customers.
- As a trusted advisor, bridge communication and build trust among Axonify's
internal teams, including Customer Solutions, Customer Engagement, Customer
Success, Development, and Product.
- Collaborate directly with customers to gain a deep understanding of their
business requirements and the specific problems they're using Axonify to
address.
- Partner with customers on how to best use the Axonify platform to
strategically solve their challenges.
- Consult with the customer on how to configure the Axonify platform to best
suit their technical requirements.
- Manage projects, timelines, and deliverables and act as a SME on behalf of
the Customer Success department.
- Participate in establishing best practices, templates, and tools to expand
and mature the operations of the Customer Solutions team.
- Other duties as required.
The things you bring:
- 3+ years of implementation, learning program management, project management,
and/or business analysis experience
- Ability to understand and translate business needs into technology-based
solutions. Proven results in a consulting environment as a functional lead
gained through post-secondary education, experience or a combination of
both.
- Experience working with technical solutions which may involve APIs, SFTP, SQL
and basic understanding of programming language
- Experience providing recommendations and guidance on cloud-based
integrations, software implementation, and expertise within an eLearning
environment an asset. Ability to deal with and resolve customer business
issues.
- Strong communication skills and attention to detail. Experience facilitating,
engaging, and communicating with stakeholders and subject matter experts.
- Strong attention to detail and a commitment to quality service, high
responsiveness, with good analytical and problem-solving abilities. Can
operate autonomously and proactively seek out solutions to problems.
- Ability to prioritize work to balance multiple projects and deadlines while
maintaining thoroughness and accuracy. Ability to own projects, process
improvements and develop best solutions for our customers. Adapts easily to
changing priorities, optimizing own time and enjoys collaborating.
- A creative mindset to build solutions, energize others, and encourage quality
and commitment. Demonstrate enthusiasm, flexibility, and a commitment to
quality and customer service. Works creatively and analytically in a
problem-solving environment demonstrating teamwork, innovation, and
excellence. Recognize and celebrate accomplishments and exceptional
performance within the teams.
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It's ok if your experience doesn't check every box! If you check off more than a
few - great! We’d welcome a chance to get to know what you can bring, how you
can add to our culture, and hear your unique story.
Work location:
At Axonify, we embrace a hybrid-flexible work environment that allows you to
choose the best location to support your day the majority of the week. Whether
that location is your home office or one of our Axonify offices, located in
Waterloo and Toronto, Ontario, you choose.
Wednesdays hold a special place in our calendar as Axonifers, in a commutable
distance, gather together in one of our offices for “Work from Work Wednesdays."
These face-to-face interactions energize our week with meaningful connection and
foster collaboration and innovation.
If your location falls outside a commutable distance to Waterloo or Toronto,
Ontario, you will have the flexibility to work remotely.
No matter where you are, you will be provided with the tools, resources and
support to ensure your success. Let’s chat more about our flexible working
arrangement!
The things you’ll enjoy:
An impactful product that gives back to the communities and frontline workers
that support our everyday lives.
People with great attitudes that lead to great results through our values:
Empathetic, Bold, Innovative and Empowering.
A diverse team that celebrates unique perspectives and experiences that add
richness to our culture.
Leaders that trust deeply who leverage our skills, adapt to us as individuals
and encourage us to be our best selves.
Our Perks [https://info.axonify.com/rs/883-PFS-793/images/Our-Perks_Canada.png]
Ready to join the team? Here’s what’s next.
Apply. Our Talent Acquisition team is committed to providing an outstanding
experience throughout your journey with us. Learn more about Axonify by visiting
us at www.axonify.com/careers [http://www.axonify.com/careers]
We believe our team’s unique life experiences, backgrounds, cultures, beliefs
and abilities add richness to our culture and depth to our ideas. Our ongoing
commitment to diversity and inclusion creates an environment that supports,
empowers and delivers a sense of belonging for all members of the team.
We want to remove barriers that may limit you from joining Axonify. Email us at
accessibility@axonify.com to let us know how we can provide you with reasonable
accommodations through our candidate journey.
