At Super.com [http://Super.com], we’re on a mission to help people save more,
earn more, and get more out of life. That goes for both our customers and our
team.
For our employees, Super.com [http://Super.com] is more than just a
workplace—it’s an opportunity to grow, make an impact, and unlock your full
potential. We invest in learning, celebrate bold ideas, and create pathways for
career growth.
We move fast, think big, and always put people first. Your career should be as
rewarding as the work you do, and at Super.com [http://Super.com], we’re here to
make every day Super.
About the role
As both a card program manager and a card-not-present merchant, Super.com
[http://Super.com] has a multitude of complex dispute workflows. This is a newly
created role to optimize those workflows as the company grows, while balancing
financial performance and compliance. This role will manage a combination of
service providers and in-house analysts, while collaborating cross-functionally
to drive positive change in areas that affect disputes. The ideal candidate has
hands-on representment experience with both fraud and non-fraud cases, and has a
knack for connecting disputes to operational root causes.
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What you'll be working on:
- Manage customer disputes to be compliant with relevant rules and standards,
including card network monitoring thresholds
- Manage a team of analysts, ensuring the team’s work aligns with business
priorities and meets quality standards
- Oversee dispute service providers, driving a proactive response to changes in
the business and compliance with SLAs
- Prepare regular reporting on disputes for internal and external stakeholders
- Use data to drive continuous improvement in disputes processes
Who we're looking for:
- 5+ years of experience with card-not-present disputes, including hands-on
representment experience and deep knowledge of card network standards
- 2+ years of people management experience
- Strong analytical skills, including proficiency with enterprise-grade
business intelligence tools such as Looker or Tableau
- Strong critical thinking skills
- Resourceful and self-motivated
Bonus points for:
- Knowledge of Regulation E and Regulation Z from the perspective of a card
issuer
- Knowledge of the US ACH system
- Basic SQL skills
- Bachelor’s degree in Business Administration or related major; advanced
degree preferred
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$88,000 - $163,000 a year
As a remote-first organization we use benchmarking data reflective of your
geographical areas to ensure our compensation package is competitive based on
where you reside. Your TA partner will confirm which range applies to your
location as part of the hiring process.
Canada
Tier 1: $93,000 - $147,000 CAD
- Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel
Region, Halton Region)
- Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster,
Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond)
Tier 2: $88,000 - $140,000 CAD
- All other Regions and Municipalities
USA
$98,000 - $163,000 USD
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We’ve got you covered
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We are remote first: You have the flexibility to work from around the world
and the hours that make sense for you– so that you can do your best work while
living life on your own terms
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Other perks include: unlimited PTO, recharge days, travel discounts on
SuperTravel, Weekly UberEats credit, annual company offsites
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We welcome new family additions with generous parental leave and a flexible
return-to-work plan
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Competitive salary packages, equity options, great benefits from day one,
wellness budgets, as well as personal and team-level development budgets
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This is just scratching the surface– see our careers site for a more detailed
overview of our perks & benefits
Super.com [http://Super.com] is an equal opportunity employer. We do not
discriminate on the basis of race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all
aspects of the selection process. If needed, please notify our Talent
Acquisition Partner.
