Museum of Contemporary Art San Diego: Security Services Representative
Department: Security Services
Reports to: Chief of Security
Employee Status: Part-Time, Non-Exempt
Work Schedule: Special events as needed (intermittent)
Pay Range: $17.86 – $18.80 per hour
JOB SUMMARY: The Security Services Representative (SSR) is designed to provide
exceptional customer service to all members of MCASD and enhance the museum
visitor experience. The SSR is responsible for monitoring and ensuring the
safety and security of MCASD staff, visitors, the art collection, and the
physical building. SSRs will monitor and enforce MCASD policies in order to
safeguard the collection from damage or theft and make appropriate business
decisions under various safety, security, and emergency-related situations.
Support mission and vision of Museum throughout performance of duties.
ESSENTIAL FUNCTIONS:
- Provide security support and ensure the safety of guests, staff, and exhibits
during special events, including evening events, and large public gatherings.
- Ensure Museum visitors adhere to company policy to preserve the collection
and prevent theft or damage.
- Ensure that required security patrols are performed properly.
- Complete safety and security audits and reports, including incident reports
and observation reports.
- Respond to any emergency events (e.g. medical emergencies, natural disasters,
etc.).
- Additional duties may include exterior facility patrols and after-hours
vehicle escort.
- Participate in scheduled training sessions and become trained in all
exhibitions and programming; provide information to visitors about the
Museums’ institutional history, exhibitions, and public programs.
- Ensure safe work environment through knowledge of and adherence to safety
policies and procedures.
- Flexibility to work alternate, part time, or special event shifts, including
weekends and/or after hours.
- Follow policies and procedures to ensure a safe work environment.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND EXPERIENCE: Good verbal and written communication
skills. Strong attention to detail. Excellent customer service skills with the
ability to maintain a professional demeanor in a challenging, dynamic
environment and work with all levels of employees, visitors, and trustees.
Ability to interact with the public in a popular tourist destination, field
questions, and provide information about the Museum’s institutional history,
membership, exhibitions, public programs, and visitor services. Ability to
learn and possess knowledge of museum exhibitions, events, and the surrounding
area. Ability to empathize with all participants.
Strong attention to detail and multi-tasking skills while working with on-going
distractions and occasionally high-volume attendance. Ability to perform crowd
control and provide clear guidance and direction. Strong problem-solving skills
with the ability to handle situations with tact and diplomacy. Ability to
respond to emergency events which may require rendering medical assistance,
performing 911 notifications, and providing evacuation support during fire
alarm, earthquake, or other events. Ability to learn and be familiar with MCASD
site specific Emergency Action Plans. Ability to work with minimal supervision.
Possess basic technical skills. Ability to conform with dress code guidelines.
High school diploma and one-year recent, relevant experience or any equivalent
education and experience. Active BSIS guard card required. Some post high
school related course work preferred. Prior museum and/or art related
experience preferred. Bilingual preferred.
OUR WORK CULTURE: The Museum of Contemporary Art San Diego (MCASD) provides
employees with a collaborative work culture where they can combine both their
love and support of the arts and work in an enriching and diverse environment
while further developing their specific professional knowledge, skills, and
abilities.
ABOUT MCASD: It is an exciting time to join MCASD! Our La Jolla campus
re-opened in April 2022 after a five-year expansion effort that doubled the
building’s overall size. We are positioned to be a cultural beacon as the
region’s foremost forum devoted to the exploration and presentation of the art
of our time. From the coastal community of its La Jolla flagship building,
MCASD provides an unprecedented variety of exhibition spaces and experiences for
the community, showcasing an internationally recognized collection and a dynamic
schedule of exhibitions and public programs.
BACKGROUND CHECKS AND LICENSING: Professional references and criminal
background check. CPR/First Aid/AED Certification or ability to obtain through
MCASD-provided training.
SPECIAL LICENSING: Must possess and maintain an active BSIS Security Guard
Card.
EOE STATEMENT: MCASD prohibits discrimination and harassment against
individuals based on race, religion, national origin, sexual orientation,
gender, gender identity and expression, marital status, age, disability,
pregnancy, reproductive health decisions, medical condition, covered veteran
status, or any other characteristic protected by law.
