Exchange Support team is responsible for maintaining global system for the
firm’s cryptocurrency trading business which operates 24x7. This team provides
L2/L3 support to Business users and has full ownership of the production
environment for all key business lines (Exchange platform, Risk management
system, Backoffice, Market data and non-trading activities). We are adding
strong technology focused team members for various position in the Exchange
Production Support team.
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Responsibilities
- Primary responsibility includes but not limited to,
- User Management: Provide technical support to Sales, Business Users,
Institutional and Retail customer base with focus on application support, API
support and network connectivity.
- Incident Management: Identification and resolution of production incidents.
The roles requires end-to-end ownership of Production issues, collaborating
with various technical and business support teams, escalation and resolution
of incident in timely manner.
- Process Management: Take ownership of all release activities, participate in
audit reviews and execute BCP exercise. Ensure Process Management continue to
meet ITIL best practice standards, SLA and Client expectations.
- Operations Management: Monitor and automate application and infrastructure
alerts to ensure timely actions are taken to maintain system stability and
uptime for all the applications. Maintain knowledge repository and standard
operating procedure documentation.
- Continuous Improvement: Identify area of improvements, implement process
optimization, automation of manual task and improve the service level the
team provides to the end users.
Required Skills
- 2+ years of production support experience preferably within the Banking or
Financial Service industry.
- Technical Skills: Experience with UNIX commands in debugging , SQLs and
Bash/Python scripting. Previous experience on supporting FIX protocol and
APIs is must.
- Strong technical understanding of Linux/Java based systems with exposure to
Cloud Technology and DevOps utilities.
- Good knowledge of monitoring, visualization and scheduling tools like
Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
- Service oriented with strong Incident handling & troubleshooting skills. ITIL
certification preferred.
- Excellent written and verbal communication skills (English). Ability to
communicate with different Stakeholders and interfacing teams in clear and
concise manner.
- Required experience in supporting Trading System (OMS/EMS) with exposure to
Equities, Derivatives, FX or Cryptocurrency Trading domain.
- Must be able to work under high pressure, handle multiple priorities, result
driven with attention to details and deliver to demanding deadlines.
- Self-starter and able to quickly pickup new concepts, business areas and
technologies.
- Open to shift work and weekend support.
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