Location: Markham, ON (Head Office), Hybrid
Salary: $45,000 to $50,000 annually + stipends
Schedule:
At least 40 hours a week
Rotating shifts between 9 am and 9 pm, Monday through Sunday
Hybrid (In person during the day, remote for after-hour and weekend shifts)
About Therapia:
We are a rapidly growing, on-demand provider of high-quality physiotherapy services, proudly serving clients across Canada. Our team is enthusiastic, innovative, and motivated, and we are on track to become leaders in the physiotherapy industry.
Position Overview:
We are seeking a dynamic and detail-oriented Administrative Associate to join our expanding team. This is an exciting opportunity for someone who is passionate about delivering excellent service and thrives in a fast-paced, evolving environment.
Key Responsibilities:
Client Communication:
Respond to incoming calls and proactively make outgoing calls to clients and therapists as needed
Provide clear, compassionate support through phone and chat to help clients with service inquiries, scheduling, and general information
Troubleshoot basic client issues and escalate more complex matters when appropriate
Appointment Scheduling & Coordination:
Use our online booking system to schedule, reschedule, and cancel appointments
Match clients with the most suitable therapist based on availability, location, and treatment needs
Ensure therapists have the information they need prior to appointments, including updated client notes and logistics
Platform & Data Management:
Maintain accurate records in our online portal, ensuring all client and therapist data is up to date
Monitor therapist schedules and appointment statuses to ensure optimal daily workflow
Flag inconsistencies or issues in scheduling and resolve them in a timely manner
Administrative Support:
Support internal team operations by completing various administrative tasks, such as data entry, preparing reports, and assisting with onboarding documents
Contribute to ongoing process improvements to help our systems and workflows run more efficiently
Stay informed of policy updates, service changes, and new tools, adapting your tasks and communication accordingly
Team Collaboration:
Communicate with team members regularly to ensure seamless coordination between departments
Participate in team meetings and training sessions to stay aligned with company goals and updates
Provide feedback and suggestions that support client satisfaction and operational excellence
Qualifications:
A warm, engaging, and empathetic communicator who enjoys helping people
Highly organized and detail-oriented, with a strong ability to prioritize tasks
Responsive, reliable, and committed to delivering a top-tier client experience
Able to work independently while also collaborating effectively with a remote team
Comfortable in a flexible, startup-style environment where responsibilities may shift as needed
Equal Opportunity Employer Statement:
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all races, ethnicities, religions, genders, sexual orientations, gender identities or expressions, ages, disabilities, and protected veteran status. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
